topic Onetel Webmail - Cannot Login in Email

Onetel Webmail - Cannot Login

NickOnetel — Tue, 31 Oct 2023 18:20:09 GMT

I am a Onetel legacy user. I cannot access my webmail account. When I go in through "https://apps.talktalk.co.uk/appsuite/" it returns an error

ERROR

Some mandatory configuration could not be loaded.

(namespace)

A few months ago when they were doing the upgrade I went in through "https://apps-legacy.talktalk.co.uk/appsuite/#!!&app=io.ox/mail" but today that says:

User is deactivated (AUTHORIZATION-0001)

Is there a general problem with TalkTalk webmail, or is it with my account?

Can anybody help...

Re: Onetel Webmail - Cannot Login

Gondola — Tue, 31 Oct 2023 18:59:12 GMT

Your onetel mailbox no longer exists on the apps-legacy server which is why you see the User is deactivated message. A normal response. Delete that bookmark as it's no longer required.

What you now need to do is clear the browser cache and cookies just to make sure there's no corrupt cookie or page load hanging around.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail onetel email address, select Continue and enter the onetel password, select Sign in.

At what point do you see the error message about some mandatory configuration could not be loaded? That's normally a database access error so maybe the mail platform is having trouble finding your mailbox on the mailbox server. It may be a temporary glitch so try again in 30 minutes.

Post back with the details if it's still happening.

Re: Onetel Webmail - Cannot Login

Debbie-TalkTalk — Tue, 31 Oct 2023 19:07:22 GMT

Apologies for this. Further updates can be found on our service status page Service Status | TalkTalk Help & Support

We're aware that customers attempting to use their TalkTalk email address are currently experiencing a loss of service.

We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as a priority.

Re: Onetel Webmail - Cannot Login

Debbie-TalkTalk — Tue, 31 Oct 2023 19:16:52 GMT

Hi Nick

Please can you add the email address affected to the Private Notes section of your Community Profile?

Thanks

Re: Onetel Webmail - Cannot Login

Debbie-TalkTalk — Tue, 31 Oct 2023 19:27:08 GMT

Hi Nick

Are you able to log in now or are you still experiencing this issue?

Thanks

Debbie

Re: Onetel Webmail - Cannot Login

NickOnetel — Wed, 01 Nov 2023 14:42:45 GMT

Thanks Both - I managed to login about 2 hours later.

It seems that every couple of weeks there is a glitch on the TalkTalk webmail system. Is it known to be problematic?

Re: Onetel Webmail - Cannot Login

Gondola — Wed, 01 Nov 2023 14:56:38 GMT

There's no reported long term problem and in fact my mailbox sign in's were trouble free during this incident when a few others were experiencing issues. Just one of those 'computer says not now I'm busy' issues or whatever. It was picked up by TalkTalk pretty quickly.

I'll keep an eye on performance as I'm connected to the Mail platform on most days.

Re: Onetel Webmail - Cannot Login

Ady-TalkTalk — Thu, 02 Nov 2023 08:54:52 GMT

Hi all, there is an open indident for latency on the mail platform. That will lead some to be unable to login to their mail.

Ady