topic Re: Authentication service on the blink again? in Email

Authentication service on the blink again?

gmlack — Wed, 01 Nov 2023 23:37:08 GMT

It looks like the TalkTalk Authentication service is struggling (again!).

The process I have to login and fetch my emails (for 4 accounts) started to get intermittent failures fro IMAP connexions from 22:22 this evening, and it's still happening.

Sometimes it does manage to get through, sometimes it doesn't.

Sometimes all 4 fail (it tries them serially), other times some make it whilst the other do not.

Re: Authentication service on the blink again?

gmlack — Thu, 02 Nov 2023 01:02:15 GMT

My log contains several lines like this:

fetchmail: Received BYE response from IMAP server: INTERNAL ERROR OCCURRED. REFER TO SERVER LOG FOR MORE INFORMATION.

That's the response from TalkTalk's IMAP server, so the problem will (or may) be in the TalkTalk IMAP server logs.

Re: Authentication service on the blink again?

Ady-TalkTalk — Thu, 02 Nov 2023 09:10:17 GMT

If your service still giving errors? We did/do have an issue with latency on the mail platform being investigated by the mail provider OX.

Ady

Re: Authentication service on the blink again?

gmlack — Thu, 02 Nov 2023 10:29:21 GMT

Seems to be OK again now.

The last error was reported at 00:57 this morning.

Re: Authentication service on the blink again?

Ady-TalkTalk — Fri, 03 Nov 2023 08:25:27 GMT

Thanks for letting us know.

Ady