topic cannot access webmail in Email

cannot access webmail

paja32 — Thu, 02 Nov 2023 08:49:48 GMT

webmail been slow all morning spinning disc turning round for ages offered an app update that was available clicked on that then a session timed out came on screen signed in again now spinning disc only never gets connected to email screen anymore

Re: cannot access webmail

Ady-TalkTalk — Thu, 02 Nov 2023 09:19:32 GMT

Hi paja32, there's an incident open for latency on the webmail platform. OX have been monitoring the problem and are working to repair it.

Ady

Re: cannot access webmail

paja32 — Fri, 03 Nov 2023 04:51:28 GMT

still no access to webail on windows 10 laptop even tried google search for talktalk webmail and clicked there on link still same its ok for me on android tablet any update yet on fix?

Re: cannot access webmail

Ady-TalkTalk — Fri, 03 Nov 2023 08:52:02 GMT

The incident was closed this morning. Are you still having problems?

Ady

Re: cannot access webmail

paja32 — Fri, 03 Nov 2023 09:20:32 GMT

Ady just tried and its still the same spinning circle in centre of screen no page loading at top says apps/talktalkappsuite/ etc but page will not open

Re: cannot access webmail

paja32 — Fri, 03 Nov 2023 09:28:41 GMT

Ady gone back in for a last try before I go out till 1215pm and its offered me the talktalk login and password page did that and its opened up ok will try again later mid agternoon to make sure its still ok thanks

Re: cannot access webmail

Ady-TalkTalk — Fri, 03 Nov 2023 13:24:08 GMT

Thank you.

Ady