topic Re: Email problem with password it has corrupted and when I try to repair the account it keeps going in Email

Email problem with password it has corrupted and when I try to repair the account it keeps going bac

troutfisherman — Wed, 01 Nov 2023 11:24:25 GMT

Yes have a problem on 1 email a/c suddenly happened. Went in to repair a/c but password keeps going back to upper and lower case. Correct password but start letter now lower case should be caps rest of letters now caps should be lower case! dont know how to cure it. Other email addresses ok. Any ideas please?

Re: Email problem with password it has corrupted and when I try to repair the account it keeps going

fr8ys — Wed, 01 Nov 2023 12:33:16 GMT

You probably had the caps lock button on when you set it up.

Go back in and reset the password ensuring you have caps lock off (use forgotton password?). Alternatively leave it as it's possibly more secure this way.

Re: Email problem with password it has corrupted and when I try to repair the account it keeps going

troutfisherman — Wed, 01 Nov 2023 17:05:29 GMT

Hi thanks for suggestions, but didn't solve the problem unfortunately, that email works on my other devices ie laptop, phone, and tablet its only on my PC an error message comes up Ox800cccoe,I go into repair on settings but what ever i do the corrupted password comes up, think it must be a problem on pc. Says cannot connect to server. Any thoughts please

Re: Email problem with password it has corrupted and when I try to repair the account it keeps going

Ady-TalkTalk — Thu, 02 Nov 2023 09:08:52 GMT

Hi troutfisherman, have you tried removing outlook and then readding it? Usually if there's a corruption a quick remove and readd will cure it.

Ady