topic Re: Webmail dashboard failing. in Email

Webmail dashboard failing.

mgzsman — Thu, 02 Nov 2023 20:52:02 GMT

The Portal, Tasks and Calendar tabs fail to open and report the following message :

"Failed to start application. Maybe you have connection problems. Please try again."

The Mail tab opens and lists mails correctly but I'm unable to create a 'New Mail'.
Is this a known problem that is being worked on ?

Thanks

Re: Webmail dashboard failing.

Gondola — Thu, 02 Nov 2023 22:12:34 GMT

It's not able to be replicated here but put your email address in your Community profile, Personal information, Private notes box and Save changes and TalkTalk will investigate for you.

Re: Webmail dashboard failing.

mgzsman — Fri, 03 Nov 2023 07:13:22 GMT

Thanks for getting back to me so quickly. This problem seemed to start around the same time I was upgraded to full fibre. I cleared my browser cache and the problem has been resolved.
Thanks again.

Re: Webmail dashboard failing.

Ady-TalkTalk — Fri, 03 Nov 2023 08:57:16 GMT

Thanks for posting to let us know its sorted.

Ady