topic Re: Unable to log in to my tiscali email account on android phone in Email

Unable to log in to my tiscali email account on android phone

1davorr — Thu, 02 Nov 2023 16:41:46 GMT

Hi guys hoping you can help.

I have had a tiscali.co.uk email account for years, never had any problems with it, running in my PC (outlook), ipad (mail app), and android oppo phone (outlook app).

Yesterday it stopped working on my phone, telling me I need to sign in to my account, When I do that using the normal IMAP and SMTP settings it does not recognise my IMAP/SMTP password.

I have checked the settings and p/w on the ipad and replicated those on the phone but it still doesn't work, I get: Log In Error - check email and password and try again.

How can a password work on the ipad and PC but not on the phone? and how can I fix it?

Thanks

Dave

Re: Unable to log in to my tiscali email account on android phone

Gondola — Thu, 02 Nov 2023 17:37:04 GMT

Hi 1davorr

An incident was cleared at around 2pm. You can view the report whilst it's still on the My Connection dashboard - scroll down to the service status reports page.

Are you still experiencing difficulty in signing in or receiving or sending mail on the 'phone?

Has the password been upgraded to meet current security requirements? i.e. a minimum of 8 characters, although I recommend 12 - 15, multicase letters and at least one number and a symbol?

Re: Unable to log in to my tiscali email account on android phone

1davorr — Fri, 03 Nov 2023 15:55:17 GMT

Hi Gondola - thanks for getting back to me.

Yes the p/w meets the security standard and works on the PC and ipad but still not on the phone. It worked fine two days ago. I didn't change anything AFAIK. It just kicked me to and wont let me back in.

I'm reluctant to change the p/w again in case it won't then work on the PC or ipad. At the moment I am at least still able to get mail on those two.

Are there any other options?

Thanks again
Dave

Re: Unable to log in to my tiscali email account on android phone

Gondola — Fri, 03 Nov 2023 16:35:44 GMT

What I'd like you to do on the OPPO 'phone is select the Google Play Store and download the TypeApp or BlueMail email app.

That email app will automatically set up just by entering the email address and password.

Typeapp email for Android

Select Add Account
Other Email
Enter the Email address and Password
(The full email address is the Username)
Select Automatic (default is Automatic)
The account settings will be auto-detected* and set up automatically as a secure IMAP email account. Those settings are shown below.

To access Settings for an existing account

From the Inbox, tap the horizontal triple open dots (top right)
Settings
Accounts
Select the TalkTalk account
Select Edit Account
Select Incoming/Outgoing Settings

Incoming server settings

IMAP server: mail.talktalk.net
Security: SSL/TLS (check certificate)
Authentication: Plain
Port 993

Outgoing server settings

SMTP server: smtp.talktalk.net
Security: STARTTLS (check certificate)
Port: 587
Tick Require sign-in
Authentication: Automatic

Re: Unable to log in to my tiscali email account on android phone

1davorr — Sun, 05 Nov 2023 18:36:35 GMT

Hi Gondola - the TypeApp option has worked nicely. Many thanks for your help 🙂

Re: Unable to log in to my tiscali email account on android phone

Gondola — Sun, 05 Nov 2023 18:58:10 GMT

Perfect.

Conclusion is there was an issue with Outlook for Mobile. If you're happy to use TypeApp - it and it's sister BlueMail are really well designed apps - then job done.