topic Re: Secondary email addresses in Email

Secondary email addresses

JamesG — Mon, 06 Nov 2023 11:13:02 GMT

Hi, my secondary email addresses have stopped working even though my primary email address is OK! I have only just noticed this when I checked on the TalkTalk portal, can you investigate for me please.

Jim

Re: Secondary email addresses

Gondola — Mon, 06 Nov 2023 13:05:56 GMT

The secondary added email accounts will stop working because the encrypted password is not migrated to the new look platform. It's a simple fix.

Sign in to the primary email account mailbox in TalkTalk Mail webmail
Select the settings cog icon top right
Select All settings menu item
In the left side of the modal that appears select Accounts
Select Edit for the non-working added email account
Scroll down and clear the password box and enter the correct password for that added account
You may need to do that for both incoming and outgoing mail servers
Save

All done.

Re: Secondary email addresses

JamesG — Mon, 06 Nov 2023 13:55:47 GMT

Hi, when I tried that it failed with 'internal server error'.

Jim

Re: Secondary email addresses

Gondola — Mon, 06 Nov 2023 16:05:01 GMT

OK. The workaround is, instead of selecting Edit, select the X delete icon on the right of the row and confirm deletion. That doesn't delete the mailbox but just removes it as an added secondary email account.

Then go back to the main Mail screen.

Select the settings cog icon top right
Select the Add email account menu item
Add the email account afresh
You may be asked to set up manually
You'll need to use the standard email settings for TalkTalk Mail

Let us know how you get on.