topic Re: Can't access my address book in Email

Can't access my address book

ollingd — Mon, 06 Nov 2023 15:16:01 GMT

When I access webmail using Google Chrome I can't access/update my address book. I get the message

'Failed to start application. Maybe you have connection problems. Please try again.'

Works Ok with Firefox.

Re: Can't access my address book

Gondola — Mon, 06 Nov 2023 16:13:34 GMT

Brilliant. You have a workaround using Firefox.

With Chrome it does need a browser Reset. You'll find that in the settings for Chrome. Carry out a reset that returns Chrome to default settings and unloads extensions and any stored cookies and data that might be affecting how it works. Then make sure Chrome is updated to the latest version.

Retry after the reset and update. If that still fails then use Firefox and we'll have to work out why Chrome is failing.

Re: Can't access my address book

ollingd — Mon, 06 Nov 2023 16:28:39 GMT

Great Gondola, chrome reset fixed the problem. Thanks.

Re: Can't access my address book

Gondola — Mon, 06 Nov 2023 18:20:06 GMT

Excellent. Good to see you firing on all cylinders!

I appreciate your time to let me know. Thank you.