topic Re: TalkTalk Mail - upgrades planned over the next 3 months in Email

TalkTalk Mail - upgrades planned over the next 3 months

Chris-TalkTalk — Thu, 13 Jul 2023 08:02:48 GMT

As we head into the summer months, we are delighted to bring our TalkTalk Consumer Email Community the exciting news that we will soon be upgrading our email platform. The mailbox migration activity will commence in late July following the completion of our testing, and we hope to complete the migration of all email addresses by the end of October.

Further communications will be sent via email in advance of when your own mailbox will be migrated, these communications will include the target date for your migration. For a sneak preview of the new TalkTalk Webmail layout click here, as you can see it includes all the features available today with a new look and feel.

Re: TalkTalk Mail - upgrades planned over the next 3 months

Gondola — Fri, 18 Aug 2023 18:26:28 GMT

Email communications are going out to TalkTalk Mail users to notify the migration date for their mailbox. Further advice and guidance is included.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail includes guidance for migrated mailboxes

Webmail migration update

Note - If you have newly bookmarked your webmail URL, please consider reverting to https://apps.talktalk.co.uk/appsuite/ instead of https://apps-legacy.talktalk.co.uk/appsuite/ as the latter was created only to assist in preparing your mailbox for migration.

Email Migrations ongoing.

Ady-TalkTalk — Mon, 21 Aug 2023 07:33:53 GMT

As the Mail migration moves forward customers will receive emails in advance of any changes. Keep an eye out for the mail and be sure to check your spam/junk folders if you experience any difficulty accessing your mail. Improvements to your mailbox will be worth any temporary inconvience during this process. If you see the error User is deactivated (AUTHORISATION - 0001) you simply need to change the URL you're using to access your webmail.

For all the information about using your TalkTalk email head to the Email Hub - TalkTalk Help & Support where you'll find everything you might need.

Re: TalkTalk Mail - upgrades planned over the next 3 months

Gizmo1981 — Fri, 22 Sep 2023 07:34:07 GMT

I got an email about this but when I click the link to "refresh your account" it links to a website that is not accepting connections.

How am I supposed to migrate to the newer version if it's not allowing me to do so?

The error I get is "ERR_NAME_NOT_RESOLVED"

I really hope I don't lose my email because of this because I rely on it.

Re: TalkTalk Mail - upgrades planned over the next 3 months

mghill — Fri, 22 Sep 2023 07:38:59 GMT

What does the email look like?

I have received an email frommartyn.asquith@talktalk.net

The emaIL asks to update account details by 10 oCTOBER 2023 to keep the account active

The link in the email is not recognised-error message states "apps.refreshtak,com's DNS address could not be found"

Is this a spam ?

Re: TalkTalk Mail - upgrades planned over the next 3 months

Gliwmaeden2 — Fri, 22 Sep 2023 08:15:01 GMT

@Gizmo1981 and @mghill, don't click on the link - luckily your security software is kicking in to prevent further steps.

If you need to sign into Talktalk webmail follow the link contained in Talktalk's own information pages:

https://community.talktalk.co.uk/t5/Webmail-Update/bd-p/webmailupdate

Re: TalkTalk Mail - upgrades planned over the next 3 months

Gizmo1981 — Fri, 22 Sep 2023 08:41:33 GMT

Thanks, So this isn't a legitimate email.

email screenshot

@mghill is this the same content you received?

Re: TalkTalk Mail - upgrades planned over the next 3 months

Gliwmaeden2 — Fri, 22 Sep 2023 09:04:43 GMT

@Gizmo1981, it's a frighteningly good imitation of a Talktalk information email that came out ahead of the upgrade/migration of inboxes.

Emails from Talktalk will show the following address when they are the real deal:

Always use a link from a webpage that you know to be safe to sign in on, from Talktalk's own website, rather than clicking on anything in an email.

Re: TalkTalk Mail - upgrades planned over the next 3 months

Gizmo1981 — Fri, 22 Sep 2023 09:09:19 GMT

conveniently this email also came from a talktalk.net email account, Is there a way to report this user for fraudulent activities / phishing?

Re: TalkTalk Mail - upgrades planned over the next 3 months

Gondola — Fri, 22 Sep 2023 09:16:10 GMT

If scammers know your email address then you're going to be targeted. Keep your device security up to date and regularly scan for viruses, trojans and other malware.

TalkTalk do not use any tiscali.co.uk or talktalk.net email addresses for communications nor do they ever ask you to click links to 'Activate', 'Refresh', or 'Update' your account.

The latest phishing examples are shown below:

TalkTalk Mail help

Help with Phishing emails

Report a phishing or spam email

Re: TalkTalk Mail - upgrades planned over the next 3 months

alanr4 — Sun, 24 Sep 2023 10:58:18 GMT

What are these so-called upgrades mentioned in talktalk recent email? Can see nothing beyond extra charges I don't need or want.

Re: TalkTalk Mail - upgrades planned over the next 3 months

Gliwmaeden2 — Sun, 24 Sep 2023 12:09:37 GMT

There are no extra charges in the email upgrades, @alanr4.

Re: TalkTalk Mail - upgrades planned over the next 3 months

Gondola — Sun, 24 Sep 2023 15:25:47 GMT

Hi alanr4

TalkTalk Mail is currently free for TalkTalk broadband customers although TalkTalk do reserve the right to charge for the service in the future.

Communications will be sent via email in advance of individual mailbox migration to the new Mail platform. These communications will include the target date for your mailbox migration. To preview the new TalkTalk Webmail layout click this link to YouTube here, and as you can see it includes all the app features available today with a new look. The search is more powerful and there's additional security built in.

Note that there are rogue phishing emails in circulation. Be aware that in official TalkTalk communications there are no links to click to 'Verify' 'Refresh' 'Upgrade' or 'Update' your email account. At no time will TalkTalk ever ask you to enter your email address and password other than on the official sign in website.

Re: TalkTalk Mail - upgrades planned over the next 3 months

blodwynblod — Mon, 25 Sep 2023 00:41:52 GMT

hi all I have received two of these phishing emails one from a tiscali address and one from a talktalk.net address I forwarded both to phishing@talktalk.co.uk it's almost like dido harding never left has the talktalk email service/servers been hacked again , you have to laugh!

regards

Blodwyn

Re: TalkTalk Mail - upgrades planned over the next 3 months

DandCM — Mon, 25 Sep 2023 08:50:02 GMT

I`ve just received an email allegedly from TalkTalk from `maxwellhouse2@talktalk.net` about `TalkTalk Refresh Activation`. I`m not addressed by name in the mail;, just `Hi`. So is this you or is it a scam? I`m wary because it asks me to refresh my account details.

Thanks,

Denys

Re: TalkTalk Mail - upgrades planned over the next 3 months

Gondola — Mon, 25 Sep 2023 09:06:20 GMT

Hi DandCM

It's a phishing email. You were right to be wary.

TalkTalk never send official emails via talktalk.net or tiscali.co.uk domains and never ever ask you to refresh, authenticate, or verify your account details by sending you off to some amateur website.

Re: TalkTalk Mail - upgrades planned over the next 3 months

GP-41 — Tue, 03 Oct 2023 17:55:38 GMT

That's a relief. Whilst I should've known better with a couple of giveaways that it was dodgy, I clicked the link, due to the proximity to the recent upgrade activities.

From what you've said though, the fact that I got a site couldn't be reached or similar message, means one of my protections has averted further issues??

I changed passwords, emailed phishing@, etc. anyway.

Will analysis be done to understand the impact of clicking on this, given it's high profile nature and likely extensive reach, so that people can make targeted mitigations?

Re: TalkTalk Mail - upgrades planned over the next 3 months

Gondola — Tue, 03 Oct 2023 20:31:28 GMT

"People can make targeted mitigations"? If by that you mean recipients of the phishing emails will take more care not to click on suspect links in emails? Obviously yes.

From what I've seen the discovery of TalkTalk email addresses mostly happened from 2017 onwards when users downloaded malware that captured email addresses and passwords. So, obviously, be aware that you'll be targeted to that same email address.

Upgrade all passwords associated with anything that has links to the email address
Never have any password the same or similar to any other that you use
Never click on any links without double checking where that link will take you
Keep your Operating system and email software up to date
And ensure Internet security is up to date and active whenever you're online

In the meantime TalkTalk are investigating all reports of the current wave of phishing emails. The outcome being that scammers can be stopped at source and all compromised TalkTalk email accounts can be identified and suspended.

Re: TalkTalk Mail - upgrades planned over the next 3 months

DrStrange — Sat, 14 Oct 2023 13:12:57 GMT

Hello,

My sister is with TalkTalk and her son has asked her to buy him a new PC. She would like to set him up with his own TalkTalk email account rather than an email account from another provider, eg Microsoft.

Is the planned email platform upgrade still due to be completed by the end of October? Or once the end of October comes around, if the upgrade has not been completed at that time, could TalkTalk provide a status update either in this topic thread or in the timeline FAQ at https://community.talktalk.co.uk/t5/Webmail-Update/bd-p/webmailupdate ?

Since when did the forum stop requiring you to add tags to posts?

Thank you.

Re: TalkTalk Mail - upgrades planned over the next 3 months

Gondola — Sat, 14 Oct 2023 13:15:49 GMT

The mail migrations process is still ongoing / overrunning from the expected September completion date.

But what is more relevant to your question is when TalkTalk restore the ability for users to create new talktalk.net email addresses. Your sister can check from time to time in her customer MyAccount in the Manage Email (Mailbox) section as that's where the button to create a new email address lives, normally. If that page has a yellow banner saying Functions not available and or the grey banner message about removal of the create/delete mailbox functionality then creation of a talktalk.net mailbox has not been restored.

I'll post here when the Create a mailbox functionality is restored, if I'm still actively supporting the Email forum when that event happens. Who knows what will come first!

In reply to your add-on question about mandatory topic labels. The topic is labelled not the reply posts.