topic Re: Emails - settings to acess emails in Email

Emails - settings to acess emails

RuthieK2 — Thu, 09 Nov 2023 12:28:24 GMT

I am trying to access emails via google browser and getting this message when checking the account settings:

"The entered credential or authentication information does not work or are no longer accepted by the provider. Please change them."

I have looked on talk talk website and cannot find any information with new authentication details. This is affecting access from my phone as well as I use google browser.

I did try changing imap to mail.talktalk.net but this hasn't worked.

This started yesterday and I have been unable to see any emails for at least 24 hours.

Re: Emails - settings to acess emails

Ady-TalkTalk — Thu, 09 Nov 2023 12:33:24 GMT

Hi RuthieK2, have you tried resetting the password?

Ady

Re: Emails - settings to acess emails

Gondola — Thu, 09 Nov 2023 12:41:47 GMT

Hi RuthieK2

The error message relates to added secondary TalkTalk email accounts that are added to a primary email login to a TalkTalk Mail mailbox.

Unfortunately the re-authentication of the secondary added TalkTalk mailbox encrypted password is failing again. It's a fault condition. TalkTalk are aware of this issue. Please put your main email address and the secondary addresses in your Community profile Private Notes box.

I see that Ady has picked up this topic.

Re: Emails - settings to acess emails

RuthieK2 — Thu, 09 Nov 2023 12:48:36 GMT

Where do I add private notes?

I've been having a nightmare getting in touch as I couldn't remember my login but because I am not receiving emails I couldn't request a reset of password for the community account I already hold so had to set up a new one with a different email address.

If I add the email addresses to private notes are you going to investigate for me?

Re: Emails - settings to acess emails

RuthieK2 — Thu, 09 Nov 2023 12:51:27 GMT

Hi Ady, I am getting the message "the login data to access the email server mail.talk.talk.net seems to wrong. Please correct them.

Do you still recommend resetting my password and by that do you mean change it? If so where would I do this please?

Re: Emails - settings to acess emails

Gondola — Thu, 09 Nov 2023 13:02:31 GMT

@RuthieK2 wrote:...Where do I add private notes?

Iinclude in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the customer email address and then primary TalkTalk Mail address and the secondary added TalkTalk Mail addresses

Check and Save changes

Select here: Update your profile

Ady will manage the fault ticket for you.

Re: Emails - settings to acess emails

RuthieK2 — Thu, 09 Nov 2023 13:35:39 GMT

I've done that now, thank you.

Re: Emails - settings to acess emails

Ady-TalkTalk — Fri, 10 Nov 2023 06:23:39 GMT

This took a while to fix the last time so I'm not expecting a speedy response, but I'll post whatever I get back.

Ady