topic Re: Unable to display Tiscali emails in Email

Unable to display Tiscali emails

RussellC — Sun, 19 Nov 2023 16:59:35 GMT

When using webmail, secondary Tiscali email account is receiving emails but when they are clicked on to read I get the error...

Error

The provided login data to access e-mail server imap.tiscali.co.uk seems to be wrong. Please correct them.

Also emails from Tiscali accounts do not seem to be sending correctly.

This has been working successfully recently.

The password has been reset and works fine when viewing emails from IPhone IOS Mail.

Are there some current problems with Tiscali emails or do some further account settings need to be changed.

Re: Unable to display Tiscali emails

Gondola — Sun, 19 Nov 2023 21:05:53 GMT

Hi Russell

TalkTalk are aware of the issue.

The error message relates to TalkTalk Mail webmail and one of the added secondary email accounts. The error happens because of a failure of re-authentication of the encrypted password.

The issue will self correct when a fix is applied or you may have to EDIT the account and Save the settings to get the account re-authenticated.

You do however need to go into the accounts section now and edit the settings because you're not using the right setup.

Select the settings cog icon top right
Select All settings
Select Accounts in the left side of the modal that opens
Select EDIT for the secondary tiscali.co.uk account in question
The incoming server name should be: mail.talktalk.net
Connection security: SSL/TLS
Server port: 993

Scroll down and select Save

You'll get an acknowledgement that the account is updated and it'll also work successfully. But will eventually fail and you'll see the same error message as you're currently reporting.

So if you wish to view mail messages then the workaround is to sign out of the current mailbox and sign in to the secondary mailbox. Not as convenient obviously as having all mail messages under the one login but needs must.

Or you can have all email accounts added to an email client like Thunderbird. IMAP mail connections are not affected.

Re: Unable to display Tiscali emails

Ady-TalkTalk — Tue, 21 Nov 2023 08:42:27 GMT

Hi RussellC, we're still in discussion with OX as they investigate the issue.

Ady