topic Re: WEBMAIL - no incoming messages ( outgoing is OK) in Email

WEBMAIL - no incoming messages ( outgoing is OK)

terrymcb — Fri, 24 Nov 2023 11:21:57 GMT

Hi everyone

When I log into my @talktalk.net webmail, I'm not receiving any new emails since yesterday.

I can send messages OK, but when nothing is coming in.

I've tried sending tests from my other email providers to my talktalk email, but I'm not getting them.

The quota isnt full and there is nothing changed in settings eg forwarding.

The same thing happened on 3rd Nov and it eventually resolved itself after a day, but why are Talktalk not showing this as a service outage and how can I resolve it. Have already gone through CHAT who escalated it and said I would hear back within 3 working days.

I pay for Talktalk Mail Plus, not sure if only that is affected.

Any advice is greatly appreciated

Re: WEBMAIL - no incoming messages ( outgoing is OK)

norah_anderson — Fri, 24 Nov 2023 11:46:35 GMT

I'm not receiving email either. I am in the London area. This is the second time this month,

Re: WEBMAIL - no incoming messages ( outgoing is OK)

Gliwmaeden2 — Fri, 24 Nov 2023 13:10:00 GMT

Please post your own topic, @norah_anderson.

@terrymcb, please follow up on your original thread:

https://community.talktalk.co.uk/t5/Email/webmail-not-receiving-emails-since-yesterday/td-p/2999432

Re: WEBMAIL - no incoming messages ( outgoing is OK)

terrymcb — Fri, 24 Nov 2023 13:17:29 GMT

updated previous call.

Would just like to know why it is happening. talktalk never got back to me when it happened a few months ago with a root cause. i feel like it could happen again.

Re: WEBMAIL - no incoming messages ( outgoing is OK)

Ady-TalkTalk — Fri, 24 Nov 2023 14:00:18 GMT

We don't usually get the root cause for incidents.

Ady