topic Emails not connecting to server in Email

Emails not connecting to server

CAB312 — Sun, 03 Dec 2023 14:13:23 GMT

Emails are not being received on any device and existing passwords are not recognised when try to update in Talktalk account or change settings in Outlook. This is since we set up on a new device and added 5 email accounts which have been in existence for many years so it seems like TalkTalk have locked us out of these email accounts. Any ideas?

Re: Emails not connecting to server

Gondola — Sun, 03 Dec 2023 15:34:49 GMT

Start with just one of the TalkTalk Mail accounts and sign in to the mailbox here:

Select here: Sign in to TalkTalk Mail

Enter the email address, select Continue and enter the email password, select Sign in.

If you get signed in then select New Email to compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent folder and arrives and stays in the Inbox.

Tell me if the password fails or if it does not meet current secure requirements by being at least 8 characters using multicase letters and at least one number and one symbol.

Re: Emails not connecting to server

Gondola — Sun, 03 Dec 2023 16:57:10 GMT

Have you been able to sign in to one or more mailboxes successfully? And, if necessary, upgraded the email passwords?

I appreciate your time to let me know. Thank you.