topic blocked email in Email

blocked email

trevorrg22 — Fri, 08 Dec 2023 09:35:26 GMT

yesterday evening my employer tried to email me and the email didn't get through.

This morning they sent same message to my gmail and it came through fine.

How can I check if they were blocked ??

I checked on here https://www.emaillistverify.com/email-blacklist-checker

and it said that it wasn't blacklisted.

There was nothing in my SPAM folder either webmail OR in my outlook.

Because I didn't get the email it meant that I couldn't work for an hour this morning.

Re: blocked email

Anonymous — Fri, 08 Dec 2023 10:27:21 GMT

Hello,

I'm sorry for the delay. Is this still happening now? Do they receive an error message when this happens please?

Thanks

Michelle

Re: blocked email

trevorrg22 — Fri, 08 Dec 2023 11:06:54 GMT

Hi, Michelle
I never did get those emails. They sent to my gmail instead and I got them no problem.

I suspect that it will still be happening. I've sent myself an email from the domain in question so

it's not being blocked based on domain. Could it have been blocked because it contained URLs ?

Thanks

Trevor

Re: blocked email

Ady-TalkTalk — Fri, 08 Dec 2023 14:50:42 GMT

Hi Trevor, I've run a 7 day scan to see if our cloudmark filters picked up and blocked any mail sent to your TT mailbox. We're showing no results. If you add the sending email to private notes in your community profile I can run a further check on that/those email addresses.

Ady

Re: blocked email

trevorrg22 — Sat, 09 Dec 2023 06:40:53 GMT

Hi, Ady

Thanks for your help. I've now added the sender email to my private notes. I'd be very grateful if you can check

thanks
best regards

Trevor

Re: blocked email

Gliwmaeden2 — Sat, 09 Dec 2023 08:15:12 GMT

This will be followed up after the weekend, @trevorrg22.

Re: blocked email

trevorrg22 — Sat, 09 Dec 2023 20:28:04 GMT

thanks

Re: blocked email

Ady-TalkTalk — Mon, 11 Dec 2023 08:44:33 GMT

I'm seeing no blocks by cloudmark for that sender address you provided.

Ady

Re: blocked email

trevorrg22 — Mon, 11 Dec 2023 10:01:59 GMT

Thanks for checking Ady. Maybe they just entered my email address wrong

Re: blocked email

Ady-TalkTalk — Tue, 12 Dec 2023 07:54:08 GMT

It's worth getting them to check and make sure no spaces or unusual characters.

Ady

Re: blocked email

trevorrg22 — Thu, 11 Jan 2024 16:03:12 GMT

Please mark this as closed. The email which were sent from my employer never did get through to me (even though if I send myself an email from work it comes through). Now I just get them to send to my gmail.