PASSWORD CHANGE

BJHazelwood1 — Sat, 09 Dec 2023 12:13:01 GMT

Suddenly my password is stated as incorrect so I said "forgotten" so can reset. However reset says instructions sent to email which I cannot access.

Re: PASSWORD CHANGE

Gondola — Sat, 09 Dec 2023 14:28:07 GMT

Assuming the password was entered correctly then it would appear that you haven't set up user password recovery so you'll need TalkTalk Support to set up new Reset details for you. This will take place next week.

A weak password or compromised email account can trigger a password reset or blocking of the mailbox to help secure customer data.

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.

Do you know why the password is rejected? Is it a very weak password? For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password.

Use the new password to access via the TalkTalk Mail sign in and check there's no unauthorised devices sign in and no Auto forward or Filter rule diverting your mail messages. Hackers set up or modify Filter rules to spy on your emails.

Select the Main settings menu cog icon  top right on the blue header
Select All settings
Select Security and Sign out all devices
Select Mail
Scroll down to Rules
If you see There is no rule defined then you need go no further.
Select the Chevron icon > to expand the Rules section and to delete a Filter rule including any Auto forward
select the X icon to the right of the rule
The icon background will turn red
To confirm you really want to delete this Filter rule
Select the blue Delete button

Let us know if you need more guidance.

Re: PASSWORD CHANGE

Ady-TalkTalk — Mon, 11 Dec 2023 07:57:43 GMT

Hi BJHazelwood1, I've sent you a personal message to get more information so that I can update the password recovery tool for you.

Ady

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PASSWORD CHANGE

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Re: PASSWORD CHANGE