topic Re: Spam emails on new email service in Email

Spam emails on new email service

stuartr75 — Sun, 10 Dec 2023 16:10:46 GMT

Hi,

I am sure you are aware by now of loads of spam emails now coming through for a couple of weeks. I presume this is because of the email platform switchover. I use an @Tiscali.co.uk address. I don’t think any spam filtering has been applied on the new service

tried calling support but not getting anywhere

Re: Spam emails on new email service

Gondola — Sun, 10 Dec 2023 17:00:16 GMT

When you View Source to inspect the email header what is the email domain within the<chevron brackets> on the From: line?

Users are reporting that it's Gmail or Googlemail so is that what you see?

The same Cloud mark/Proofpoint anti-spam engine is still in use and TalkTalk were investigating the circumstances of this new wave of spam predominantly being sent by Gmail.

Re: Spam emails on new email service

Rootin — Sun, 10 Dec 2023 17:13:58 GMT

For example

t.h.um.n.gu.y.e.n52+l2i3fan9xinz1gvouao4erevbghsby@gmail.com

mds0.6.50.7.1+y1fxxh5x3hgcgkpywzzkhezua6vted@gmail.com

Mine are all g mail. It's gone crazy, I've never ever had so much come at me. As I said, I can control it at my end (altho' its a bit of a pain); I just dont understand why e mails that are so obviously spam get through.

Best wishes

Re: Spam emails on new email service

Rootin — Sun, 10 Dec 2023 17:29:02 GMT

Hi Stuart I'm also on a tiscali address. Wasn't aware of the switchover. What has happened? Obviously it might expain the mess we are in.

TalkTalk are you there? We need some answers and solutions please.

Re: Spam emails on new email service

Gondola — Sun, 10 Dec 2023 17:43:36 GMT

So it is the same wave of spam from user+detail@gmail.com that Google are allowing their mail servers to send out.

TalkTalk would have every right to block all Gmail.

TalkTalk have been rate limiting the amount of spam entering the TalkTalk network that should have had the effect of getting Google to stop all outgoing spam at source.

Clearly Google are having as much trouble stopping spam outgoing as TalkTalk are having stopping spam incoming.

Usually Gmail is fully authenticated so doesn't need scanning for suspect content. When there's a flood of spam and every inbound mail message from Gmail has to be scanned as a precaution then the mail servers would be slowed down so all that TalkTalk can do is rate limit or block all Gmail.

Re: Spam emails on new email service

Blur28 — Sun, 10 Dec 2023 20:15:26 GMT

To say that I too have been inundated with spam for the last 5 days. Never seen so much of it. I use an @Tiscali.co.uk email address. I don’t believe it’s anything to do with the platform switchover as that happened to my account a few weeks ago now. But please talk talk can you sort this urgently.

Re: Spam emails on new email service

Gondola — Sun, 10 Dec 2023 20:28:32 GMT

Hi @Blur28

When you View Source to inspect the email header what is the email domain within the<chevron brackets> on the From: line?

Users are reporting that it's Gmail or Googlemail so is that what you see?

TalkTalk were investigating the circumstances of this new wave of spam predominantly being sent by Gmail.

Re: Spam emails on new email service

Rootin — Mon, 11 Dec 2023 11:44:17 GMT

I think I need to air this on social media now. Would encourage others to do same.

Re: Spam emails on new email service

Blur28 — Mon, 11 Dec 2023 14:22:23 GMT

Yes. It’s Google mail or Gmail accounts.

Re: Spam emails on new email service

Gondola — Mon, 11 Dec 2023 18:14:24 GMT

Thanks for the confirmation member Blur28 as that's very helpful.

Re: Spam emails on new email service

Kermit49 — Fri, 02 May 2025 17:35:17 GMT

I’m the same , loads of spam mail an I’ve also been with them since tiscali days

Re: Spam emails on new email service

Gliwmaeden2 — Fri, 02 May 2025 21:55:17 GMT

You'll need to return to the message board and click on start a topic to begin your own thread, @Kermit49.

For all support issues, staff need to be able to identify your account, so make sure that you have completed your community forum profile details. Go visit your avatar; settings. Personal Information. SAVE CHANGES.

If you start your own topic, staff will respond during the week, so after the Bank Holiday weekend.