topic Re: Not receiving all emails promptly in Email

Not receiving all emails promptly

Clerk — Thu, 16 Nov 2023 13:13:16 GMT

How can I get a check on my email system. I have today received emails sent on 6 October. thank you

Re: Not receiving all emails

Gondola — Thu, 16 Nov 2023 13:11:23 GMT

The check on your email delivery is available to you via an external website here: Analyze Email Header

You select your email and then select View Source to bring up the email header. Copy and paste this header into the website and this will show you where the email got delayed. How does it do this? Simple, each step of the way a timestamp is added to your email header. So any delays can be seen in a graphic display.

Re: Not receiving all emails promptly

Gondola — Thu, 16 Nov 2023 22:07:58 GMT

You've signed out of Community so please sign back in and let us know what you found out about the delayed delivery.

Re: Not receiving all emails promptly

Clerk — Wed, 13 Dec 2023 14:09:20 GMT

I did not find out anything useful from the analyse link though nice to know. However the problem has continued and today I found twenty seven emails by going to webmail and finding them in "items sent". By moving to inbox they have now downloaded to my computer. Can anyone tell me why this should happen and how to stop it?

Re: Not receiving all emails promptly

Gondola — Wed, 13 Dec 2023 14:19:28 GMT

The standard TalkTalk Mail folder is 'Sent' for mail that's been sent. Is that the folder you refer to as "items sent"?

I'd guess that the mail messages were inadvertently moved from the Inbox. The only way this can happen is for a user to move them or for a Rule to automatically move them.

Select the Main settings menu cog icon  top right on the blue header
Select All settings
Select Mail in the left side of the modal that opens
Scroll down to Rules
If there's no rule defined, that's perfect
It means there's nothing acting on the Inbox to divert mail messages
To delete a Filter rule
select the X icon to the right of the rule
The icon background will turn red
To confirm you really want to delete this Filter rule
Select the blue Delete button

Re: Not receiving all emails promptly

Clerk — Wed, 13 Dec 2023 14:54:41 GMT

Have done the suggested check and I have no rules on my mail. The Sent items is as below.