topic Re: Email Access in Email

Email Access

DannyT — Thu, 14 Dec 2023 10:36:26 GMT

Can't load /get up the email log prompt screen... ie no access to email. Was fine earlier this morning but wont load on laptop or tablet now @pipex.com Webmail

Re: Email Access

DannyT — Thu, 14 Dec 2023 10:37:16 GMT

https://apps.talktalk.co.uk/appsuite/ wont load

Re: Email Access

td123 — Thu, 14 Dec 2023 10:42:29 GMT

Yep, same here. Was fine a couple of hours ago.

Re: Email Access

Anonymous — Thu, 14 Dec 2023 10:58:44 GMT

Hello,

This has been raised for investigation and we'll post back here as soon as we know more. We're also updating our Service Status Dashboard.

Thanks

Michelle

Re: Email Access

PQ28A — Thu, 14 Dec 2023 11:03:42 GMT

Same here- won't load....no access to emails..

Re: Email Access

Anonymous — Thu, 14 Dec 2023 11:05:09 GMT

Hi,

Apologies, this has been raised for investigation and our teams are investigating this. I'll post back as soon as I know more.

Thanks

Michelle

Re: Email Access

Anonymous — Thu, 14 Dec 2023 12:09:30 GMT

Hi everyone,

Would you mind retesting please and letting us know if this is now working for you please?

Thanks

Michelle

Re: Email Access

DannyT — Thu, 14 Dec 2023 12:17:09 GMT

Hi Michelle

Yes I can now log on and I think reply to emails etc. The system is running painfully slow... so I've not yet been able to check if emails sent OK.

Re: Email Access

Anonymous — Thu, 14 Dec 2023 12:19:51 GMT

Hi Danny,

Ok thank you for the update and I'll check back in with you in a few hours to see how you're getting on.

Thanks

Michelle

Re: Email Access

DannyT — Thu, 14 Dec 2023 12:23:05 GMT

Thank you.... that'll be when my heart rate has had time to get back to normal!!

Re: Email Access

td123 — Thu, 14 Dec 2023 13:00:04 GMT

Yes, Access to inbox restored - and emails recieved with a time-stamp during the outage are showing,

Re: Email Access

Anonymous — Thu, 14 Dec 2023 13:01:09 GMT

Thanks for confirming 🙂

Michelle

Re: Email Access

Anonymous — Thu, 14 Dec 2023 14:18:53 GMT

Hi Danny,

Just checking back in to see if your email is still working ok?

Thanks

Michelle

Re: Email Access

DannyT — Thu, 14 Dec 2023 16:40:30 GMT

Hi Michelle

Yes I can still log on and see emails etc. Speed/performance is still much slower than before the outage

Thanks

Re: Email Access

Ady-TalkTalk — Fri, 15 Dec 2023 08:37:24 GMT

Hi DannyT, is it working normally now?

Ady

Re: Email Access

DannyT — Fri, 15 Dec 2023 10:52:46 GMT

Yes appears to be... still quite a lag when opening the logon screen and then after bringing up the inbox etc etc. Also bit surprised when it prompted for name (used for emails) and phone (I assume for recovery) number last nite when I logged on etc.. Would have been good to have been forewarned etc, especially after yesterdays technical issues!!

Re: Email Access

Ady-TalkTalk — Fri, 15 Dec 2023 10:56:29 GMT

How long is it taking to load? Mine takes about 3 seconds.

Ady

Re: Email Access

DannyT — Fri, 15 Dec 2023 13:07:47 GMT

About 5 seconds for logon prompt screen to load, and similar time for Inbox to load etc,,, better than yesterday, but not as rapid as used to be!!

Thanks

Re: Email Access

Ady-TalkTalk — Sat, 16 Dec 2023 03:47:39 GMT

That's much slower than mine relatively speaking. Have you got the same problem in alternate browsers too?

Ady

Re: Email Access

DannyT — Tue, 19 Dec 2023 11:01:04 GMT

Hi Andy.

Yes same across alternate browsers and devices (Android Tablet and windows laptop).

Its painfully slow this morning, especially loading up new emails to open/read for the first time (fine to reopen once they've been read etc)