topic Re: Emails going missing in Email

Emails going missing

Timpuk — Fri, 15 Dec 2023 15:45:59 GMT

Several emails are not reaching my talktalk accounts and are not being bounced either - they are just disappearing. I have done some testing and that is definitely the case. When I test, emails from some addresses always get through to my talktalk accounts, some hardly ever get through and some get through about 50% of the time! I have checked webmail and it matches my email client (outlook for windows). It is worrying that some emails to me just disappear without trace.

I'd be grateful for any help or advice.

Re: Emails going missing

Ady-TalkTalk — Sat, 16 Dec 2023 03:55:40 GMT

Hi Timpuk, please add the affected sending email addresses to private notes in your community profile and I'll run a check on our system for accepted rejected mail over the last 7 days.

Ady

Re: Emails going missing

Timpuk — Sat, 16 Dec 2023 10:30:20 GMT

Thank you, Ady. I have added the address that seems to get silently rejected most often to my private notes.

Re: Emails going missing

Ady-TalkTalk — Mon, 18 Dec 2023 07:38:51 GMT

Hi Timpuk, it seems although the scan I'm running is taking a very very long time that we have indeed blocked about a third of the mails sent to our customers by the sender you provided.

Ady

Re: Emails going missing

Timpuk — Mon, 18 Dec 2023 08:36:01 GMT

Thank you, Ady. That is very helpful and interesting. As well as being the intended recipient, I am the web manager for the email address that is sending those emails (a not for profit organisation which helps people running rowing clubs in schools). There should not be many emails from that address to TalkTalk addresses so any numbers you can provide would be very useful.

Can you suggest why that address does not seem to be getting bounce notifications? I understand that TalkTalk needs to be rigorous with anti-spam measures but is there anyone I can contact to discuss?

Re: Emails going missing

Ady-TalkTalk — Mon, 18 Dec 2023 08:38:33 GMT

The bounce shows no SPF records as being the cause. Cloudmark won't give a bounce notification.

Ady

Re: Emails going missing

Timpuk — Mon, 18 Dec 2023 11:37:04 GMT

Thanks Ady. I will investigate.

I worry that, in general, I might be missing emails from people in general and none of us know because there are no bounce reports being sent, but I guess that's an industry-wide issue.

Re: Emails going missing

stuart_will — Mon, 08 Jul 2024 18:13:17 GMT

I have exactly the same issue. Some emails being sent to my email account and my wife's email account just don't arrive (they just disappear). If I get them sent to both my work email address and my talktalk email address the ones to my work email address always arrive but those to my talktalk email address dont always get there. I can send and receive emails, but I know of some emails that have been sent to my account that just haven't arrived. It looks like this is a problem for more than just myself and my wife.

Re: Emails going missing

Ady-TalkTalk — Tue, 09 Jul 2024 13:59:58 GMT

Hi stuart_will, please start a new topic and provide as much information as possible. It will also help if you send me a personal message with the affected sending and receiving email addresses the more the merrier as I've got a team investigating these issues at present.

Ady

Re: Emails going missing

AnnHow1 — Thu, 11 Jul 2024 08:50:57 GMT

I have a very similar issue to this with at least one other account, possibly more of which I’m unaware. Neither of us are getting any indication that the emails are not getting through but they are going missing. The other account is an btinternet.com. Mine is a tiscali.co.uk

Re: Emails going missing

Ady-TalkTalk — Thu, 11 Jul 2024 14:41:09 GMT

Hi AnnHow1, please send me a personal message with the sending and receiving email addresses.

Ady