topic Re: TalkTalk mail via MS Outlook in Email

TalkTalk mail via MS Outlook

nottoc — Mon, 18 Dec 2023 15:27:20 GMT

Since friday 15th december I have been unable to send/receive anything to my Outlook page, from TalkTalk.

A message comes up to that effect. Over the weekend, a box also appeared, asking for my password, which never came up before, however entering the password has no effect and the pop-up box re-appears. The mails are getting through to the TalkTalk website, so I can see them that way, but since friday, not via Outlook. Anyone got any ideas?

Re: TalkTalk mail via MS Outlook

Ady-TalkTalk — Tue, 19 Dec 2023 06:55:24 GMT

Hi nottoc, what mail client is it and what version? Are you using the correct mail settings as found in Email Settings help article?

Ady

Re: TalkTalk mail via MS Outlook

nottoc — Tue, 19 Dec 2023 18:55:34 GMT

Hi Ady, thanks for the reply.

I tried the Service centre - but all 3 options under the testing Home settings like speed etc, show a message that the service is not available due to TalkTalk problems!

There haven't been any changes on my side - my mail client is Plusnet and has been for several years. They haven't told me about any changes to settings but I will check with them.

Re: TalkTalk mail via MS Outlook

nottoc — Tue, 19 Dec 2023 19:15:01 GMT

Hi again Ady,

I looked at the IMAP Account settings and incoming mail settings in Outlook.

In the 'server' box it shows Incoming mail as 'imap.talktalk.net' to Port 993 - in the settings you refer to, it shows 'incoming mail server' as 'mail.talktalk.net' .

Does this mean I have to change to 'mail.talktalk.net' to enable mail to come through to Outlook? Have Talk talk changed their server (I know they were transferring lots of accounts to new servers a few months ago, and I had the same problem then, but it auto-resolved after a few weeks).

Sorry, I'm not a computer geek, so don't want to change anything and cause a problem.

The outgoing mail settings look the same as the recommended settings, so nothing different there.

Please let me know.

Re: TalkTalk mail via MS Outlook

Ady-TalkTalk — Wed, 20 Dec 2023 06:26:23 GMT

Hi nottoc, have you tried removing the mail account from your email client and readding it? If this is just an Outlook glitch that often fixes the problem.

Ady