topic Re: email in Email

email

peter147 — Tue, 19 Dec 2023 15:39:53 GMT

hi can not set my secondery email accounts on talktalk app but works just fine on thunderbird have checked my settings

regards pete

Re: email

Gondola — Tue, 19 Dec 2023 17:15:12 GMT

Hi Peter

Good to know you can access your mail messages and send new mail messages via Thunderbird. I'll assume webmail is working ok for all email accounts by signing in / signing out / signing in to each mailbox individually.

So, what's not working in terms of setting up the added email accounts to a primary login?

Select the drop-down arrow to the right of the New email button
Select Add email account
Enter the TalkTalk email address and password
Select Add
If the account fails to add then select Configure manually and enter the following settings:

Server Type	IMAP
Account name	Your choice
E-mail address	The added Email address
Incoming server type	IMAP
Incoming server name	mail.talktalk.net
Connection Security	SSL/TLS
Server port	993
Username	The added Email address
Password	The added Email's password
Outgoing server (SMTP) name	smtp.talktalk.net
Connection Security	STARTTLS
Server Port	587
Outgoing Authentication	As incoming e-mail server

When you've entered the details of the added email account and double checked then select the blue Save button.

Re: email

peter147 — Tue, 19 Dec 2023 22:43:28 GMT

hi have re entered the the settings on secondary account still wont work

regards pete

Re: email

Ady-TalkTalk — Wed, 20 Dec 2023 06:34:17 GMT

Hi Pete, there is an issue with secondary mailboxes in the webmail app at present. Our supplier are working to fix it for us.

Ady

Re: email

peter147 — Wed, 20 Dec 2023 09:41:25 GMT

hi thank you for your reply to the issue i have got it has been on going for months,

regards pete