topic Re: You are going to need a bigger spam filter in Email

You are going to need a bigger spam filter

Rootin — Sat, 16 Dec 2023 11:51:19 GMT

I am smelling amazing but still the spam is coming. Not in the same quantities as last week, but it hasn't entirely stopped yet. Same origin ie g mails and same perfume; can't I at least have some after shave.

Over to you TalkTalk please.

Re: You are going to need a bigger spam filter

Rootin — Sat, 16 Dec 2023 19:25:48 GMT

More spam this pm and tonight - J’adore perfume & Temu. Is it just me?

Re: You are going to need a bigger spam filter

Rootin — Sun, 17 Dec 2023 16:55:51 GMT

Still more today & nothing from TT.
The problem stopped for a few days mid week so something is going on.

Does anybody know what rights I have under my contract T&C’s?

Re: You are going to need a bigger spam filter

Ady-TalkTalk — Mon, 18 Dec 2023 08:32:25 GMT

Hi Rootin, until Google sort the problem with their outgoing mail you're still going to get the spam. If we blocked the whole Gmail database it would create major problems. I'm told that we did add additional filtering to reduce the amount.

Ady

Re: You are going to need a bigger spam filter

Rootin — Mon, 18 Dec 2023 09:24:15 GMT

Hi Ady

Thank you for getting back to me.

I have written to/contacted Google (see below) but I am not sure what one person can achieve. I would have thought that a large co. like TT would have the contacts to at least try to effect a solution for their customers.

Can you please advise as to how I can escalate this - formal complaint or other?

Tganks

I & many others with a tiscali.co.uk address (operated by TalkTalk) have recently been flooded with spam/scam e mails from g mail accounts. TalkTalk are washing their hands of this & passing the responsibility onto you.
I am only a little cog in a big machine, but I will at least give it a go in an attempt to resolve this problem for tiscali e mail account holders.
I would be very grateful if you could get back to me & I can furnish you with more details.
Thank you
rjhooton@gmail.com

Re: You are going to need a bigger spam filter

Ady-TalkTalk — Mon, 18 Dec 2023 11:07:51 GMT

They'll be working to repair their MTA.

Ady

Re: You are going to need a bigger spam filter

Rootin — Mon, 18 Dec 2023 13:34:05 GMT

MTA?? TMA - too many acronyms!

They (Google or TT?) maybe looking to repair their MBA’s, OBE’s or whatever. But what does this mean in language that your customers can understand?

I found the answer to making a formal complaint which you either swerved or missed.

regards

Richard

Re: You are going to need a bigger spam filter

Ady-TalkTalk — Tue, 19 Dec 2023 07:30:42 GMT

My apologies Richard I had missed that. As you have no doubt discovered the complaints process is linked at the bottom of every TT webpage. If you need more help on that score please let me know.

Ady

Re: You are going to need a bigger spam filter

Rootin — Tue, 19 Dec 2023 20:30:36 GMT

Spam ongoing. Have submitted a formal complaint in an attempt to raise this at a higher level.

There is a parallel thread on ‘tiscali spam’.

Re: You are going to need a bigger spam filter

Ady-TalkTalk — Wed, 20 Dec 2023 06:35:49 GMT

Thanks for letting us know. I'll leave you in the hands of the complaints team.

Ady

Re: You are going to need a bigger spam filter

Rootin — Wed, 20 Dec 2023 10:39:00 GMT

I would prefer it if you could carry on trying to achieve a resolution as opposed to leaving it to somebody else. More spam this morning.