topic Re: Messages to Tiscali being rejected in Email

Messages to Tiscali being rejected

Sweetsspb — Mon, 01 Jan 2024 02:31:15 GMT

Hi, a per other threads, messages sent to my Tiscali email address are seemingly being rejected. I've sent one from my apple email address as a test and also had the same response. [TT992].

Re: Messages to Tiscali being rejected

Gondola — Mon, 01 Jan 2024 06:10:48 GMT

What is the email domain? We need that to check if the domain is authenticated by SPF (Sender Protection Framework). The domain is everything following the @ symbol in the email address but not the personal local part before the @ symbol.

Re: Messages to Tiscali being rejected

Sweetsspb — Mon, 01 Jan 2024 10:39:32 GMT

@Tiscali.co.uk

Re: Messages to Tiscali being rejected

Gondola — Mon, 01 Jan 2024 10:56:17 GMT

Yes that's your email domain that's receiving from the Apple mail domain. What I need is the Apple mail domain. So what is that? A personal domain or mac.com or me.com or iCloud.com? I need to see everything from the sending email address that follows the @ symbol.

Re: Messages to Tiscali being rejected

Sweetsspb — Mon, 01 Jan 2024 21:54:34 GMT

Sorry, it was @icloud.com

Re: Messages to Tiscali being rejected

Gondola — Mon, 01 Jan 2024 23:23:23 GMT

A standard icloud.com email address is fully authenticated and there's no obvious blacklisting by any of the usual blacklist agencies.

No obvious reason then for TalkTalk to be detecting spam or suspicious content which is what gives rise to the TT992 permanent rejection bounceback message. I assume your iCloud mailbox has not been sending via any mail forwarding service or via a VPN hosted overseas or to TalkTalk addresses that no longer exist? Just a few reasons why TalkTalk's inbound mail servers might reject your email.

We'll have to wait for TalkTalk Support to look at your tiscali mailbox to see if there's a reason for the icloud.com emails to be rejected.

Re: Messages to Tiscali being rejected

Ady-TalkTalk — Tue, 02 Jan 2024 12:44:35 GMT

Hi, I've been asked to check if your mail is working normally. I've been told that we're seeing mail from the rejected senders coming through as expected now.

Ady

Re: Messages to Tiscali being rejected

Sweetsspb — Tue, 02 Jan 2024 13:04:17 GMT

Hi Ady,

Seems to be coming through ok if I send from an Apple @me.com, but still failing to come through from iCloud.com

Difficult to say if other emails from other senders are still being rejected too... originally informed from a person using hotmail.

Action: failed
Status: 5.2.0
Remote-MTA: dns; mx.tiscali.co.uk
Diagnostic-Code: smtp; 552 5.2.0 KeIyrdAxvHbB6KeIyr5Avs Content rejected
(TT992)

Re: Messages to Tiscali being rejected

Gondola — Tue, 02 Jan 2024 13:11:33 GMT

me.com and icloud.com use the exact same outgoing servers and authentication. Good to see that me.com is being received.

Have you checked that you have no Rules that may be inadvertently diverting your icloud.com emails?

Re: Messages to Tiscali being rejected

Montymerlin — Tue, 02 Jan 2024 13:29:15 GMT

Andy and Gondola, icloud.com mails still being rejected via TT992 for me, just sent one to talktalk and got this message

host mx.talktalk.net[62.24.202.42] said: 552 5.2.0
Kel2rh4E0PE5bKel3rTv5V Content rejected (TT992) (in reply to end of DATA
command)

Re: Messages to Tiscali being rejected

Gondola — Tue, 02 Jan 2024 13:40:26 GMT

Thanks Montymerlin for the heads up. Appreciated.

I think this indicates that CloudMark still has a hard block recommendation for the iCloud domain for some reason.

Re: Messages to Tiscali being rejected

Sweetsspb — Tue, 02 Jan 2024 13:41:48 GMT

Yes, no rules that should block.

Re: Messages to Tiscali being rejected

Gondola — Tue, 02 Jan 2024 13:43:38 GMT

Thanks Sweetsspb for the confirmation. Appreciated.