topic Re: Tiscali emails not being received for some senders, started happening a couple of days ago in Email

Tiscali emails not being received for some senders, started happening a couple of days ago

gj312 — Sun, 31 Dec 2023 12:48:53 GMT

Friend contacted me yesterday saying trying to send me an email but was rejected and message returned re postmaster etc. I am receiving some emails but others are being rejected depending the senders email typoe

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

BeeKeeper56 — Sun, 31 Dec 2023 13:08:43 GMT

Am also experiencing this problem, started to notice it two days ago. Edinburgh area.

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

BeeKeeper56 — Sun, 31 Dec 2023 14:15:26 GMT

Adding to above, in case it helps - expected emails not received from Sainsbury's, National Lottery, and tests sent from hotmail. Problem is the same using Outlook client or TT webmail.

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

Gliwmaeden2 — Sun, 31 Dec 2023 14:50:56 GMT

@gj312, @BeeKeeper56, it's a known issue, in as much as we are all grappling with Talktalk.net etc not allowing hotmail etc in at the moment.

Not much hope of a solution before the middle of the week as staff are not back before Tuesday.

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

gj312 — Sun, 31 Dec 2023 14:50:42 GMT

So far I am aware that I'm not receiving emails from hotmail.co.uk and virginmedia.com.

receiving OK from gmail.com.

Are TalkTalk aware and if so, are they doing anything to resolve the problem?

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

Gliwmaeden2 — Sun, 31 Dec 2023 14:54:07 GMT

Staff on the forum won't be picking this up before Tuesday, as I said, @gj312.

You can try informing Talktalk yourself via Chat ....

No knowing if they will do anything about it immediately.

Phone support doesn't reopen before Tuesday either.

Chat hours close at 6pm today and tomorrow.

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

gj312 — Sun, 31 Dec 2023 15:14:31 GMT

How do I access CHAT please advise

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

Gondola — Sun, 31 Dec 2023 15:19:02 GMT

Hi @gj312

Good to see that Gmail is arriving.

Hotmail is certainly being rejected by the spam protection processes. Not necessarily spam from your contact(s) but a reason to block mail from Microsoft for spam protection reasons. This has been reported.

However, we're not aware of any current issue with VirginMedia email domains. Is this mail from a VirginMedia.com address?

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

Gliwmaeden2 — Sun, 31 Dec 2023 15:23:36 GMT

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Chat is available through the above link, @gj312.

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

NeilM — Sun, 31 Dec 2023 15:27:50 GMT

Hi Gondola,

Can I please ask to be included in this thread, as I seem to have got the same problem, I have just been notified (by a WhatsApp message) that emails being sent to me (as well as some going to my wife personal email address) from our sailing club have been bounced by TalkTalk (Tiscali) server. The response is being tagged as TT992. As I am a club officer, this is proving difficult, as I am being cut out of all club business.

I had an identical problem only a month back and it took several days to be resolved. This time, it seems to be "...@gmail.com" sourced comms that are being blocked. Many thanks

NeilM

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

Gliwmaeden2 — Sun, 31 Dec 2023 15:39:36 GMT

@NeilM, it's not likely to be the same issue.

This one primarily affects hotmail / outlook senders being blocked by Talktalk.

Please open a new topic.

I've just done a test from Gmail to Talktalk and it worked fine. Your incident is possibly not related, though gives the same error message.

The hotmail / outlook fiasco appears to be affecting everyone.

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

Gondola — Sun, 31 Dec 2023 15:36:58 GMT

Hi again @gj312

Just had a look at the Virgin Media Community and there is a user there JMD1 saying that they had a recent bounceback from TalkTalk indicating they had the wrong email address. So if this is your friend they need to check your email address is correctly entered when trying to send you their email.

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

Sweetsspb — Sun, 31 Dec 2023 17:26:26 GMT

I've got the same issue, tried sending one to myself from an apple email address and received the same rejection message - TT992

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

Sweetsspb — Sun, 31 Dec 2023 17:26:58 GMT

I've got the same issue, tried sending one to myself from an apple email address and received the same rejection message - TT992

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

Gondola — Sun, 31 Dec 2023 17:29:58 GMT

First time recently that we've heard of any issues with an 'Apple email address' - What domain is it exactly? Presumably a personal iCloud email address?

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

Gliwmaeden2 — Sun, 31 Dec 2023 17:30:46 GMT

@Sweetsspb, please start your own thread.

Even if you are getting the same error message, it may not be part of the same issue.

Please return to the message board and click on Start a Topic .

Also complete your community forum profile details. Add your Talktalk landline number or account number to your Personal Information in your profile area. SAVE CHANGES.

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

Gondola — Sun, 31 Dec 2023 17:33:05 GMT

As for the original topic owner gj312 did you see my reply re VirginMedia or is it lost in the flood of other users not contributing to your initial questions?

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

StressedIT — Mon, 01 Jan 2024 11:03:26 GMT

Carnt receive emails to my tiscali address from hotmail email address. Spent 2.5 hours on Saturday communicating with tt chat service. Utterly useless. Spoke to me in IT terms that I didn't have a clue about and gave 6 point super complex tasks that were unachievable. Come on TALKTALK, SORT THIS ASAP

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

Gondola — Mon, 01 Jan 2024 11:09:21 GMT

As you'll have read in this topic, Hotmail is being rejected by the spam protection processes. Not necessarily spam from your contact(s) but a reason to block mail from Microsoft for spam protection reasons. This has been reported.

Re: Tiscali emails not being received for some senders, started happening a couple of days ago

Ady-TalkTalk — Tue, 02 Jan 2024 07:43:32 GMT

I've made the email and incidents team aware of the issue with us blocking hotmail and Outlook. Hopefully, they'll put a quick fix in.

Ady