topic Re: email address being blocked from Virginmedia sender in Email

email address being blocked from Virginmedia sender

DFCH1 — Fri, 22 Dec 2023 17:52:33 GMT

A friend is trying to send me emails and she keeps getting a "failure to send" - started today. She is with Virginmedia and my email is tiscali. Even when sending a blank email with just a subject, this is part of the message she receives:

host mx.tiscali.co.uk [62.24.139.42]

SMTP error from remote mail server after end of data:

552 5.2.0 Giz4r2jvHvxrrGiz4rXulr Content rejected (TT992

Is it a Virginmedia problem or tiscali?

Re: email address being blocked from Virginmedia sender

Gondola — Fri, 22 Dec 2023 18:42:52 GMT

The TT992 bounceback is a spam or malicious content detection. This means that either the Virgin Media mail server IP address has been detected as sending spam or the worst case scenario for your friend is that their public IP address or email address has been flagged as sending spam or malicious content.

Take the worst case approach and advise your friend to scan their email devices for viruses, trojans or other password capturing malware. Then if all clear to upgrade their email password to deny any potential spammer the use of their Virgin Media mailbox.

Re: email address being blocked from Virginmedia sender

DFCH1 — Fri, 22 Dec 2023 21:46:05 GMT

Thank you Gondola. Will investigate and report back.

Re: email address being blocked from Virginmedia sender

JennyB123 — Mon, 01 Jan 2024 12:34:47 GMT

This is happening to lots of us at the moment. The fault seems to be TalkTalk blocking all Virgin Media emails and content. Talk Talk need to fix it.

Re: email address being blocked from Virginmedia sender

Gondola — Mon, 01 Jan 2024 12:47:55 GMT

Ji Jenny

There are a couple of reports on VirginMedia Community of TalkTalk rejecting inbound mail with a TT992 spam protection rejection.

I cannot see any obvious root cause for this other than spam being detected. Which VirginMedia email domain is used by your contact? Is it virginmedia.com or one of the legacy domains like ntlworld.com etc.?

Re: email address being blocked from Virginmedia sender

JennyB123 — Mon, 01 Jan 2024 12:51:52 GMT

It's NTL and we have tried from a few NTL addresses and the same thing happens.

Re: email address being blocked from Virginmedia sender

JennyB123 — Mon, 01 Jan 2024 12:54:40 GMT

We have tried sending completely blank emails with no content, one letter content, one sentence content and the same issue. There are no problems receiving the other way. So it does look like a talktalk filter issue.

Re: email address being blocked from Virginmedia sender

Gondola — Mon, 01 Jan 2024 13:17:04 GMT

There's no blacklisting by the normal agencies so I've asked TalkTalk Support to check for spam blocking on the basis that outgoing spam has been detected or TalkTalk Mail users have marked emails as unwanted.

We'll see what TalkTalk find out.

Re: email address being blocked from Virginmedia sender

JennyB123 — Mon, 01 Jan 2024 14:32:56 GMT

Thank you. I can confirm that I have not marked any incoming mail as unwanted. It seems to be a periodic issue with NTL/Virgin to TalkTalk.

Re: email address being blocked from Virginmedia sender

Gondola — Mon, 01 Jan 2024 15:43:58 GMT

Good to know that you haven't inadvertently selected Mark as spam for any incoming mail from Virgin Media domains but someone else may have.

Waiting to see what TalkTalk say. Ady-TalkTalk was here earlier but was signed out just after lunchtime so I guess that was just a half day stint on what is a holiday. Should be back to normal working hours for TalkTalk Support from tomorrow onwards subject to any leave etc.

Re: email address being blocked from Virginmedia sender

Ady-TalkTalk — Tue, 02 Jan 2024 08:05:18 GMT

Hi jennyB123, I've run a 7 day check for emails blocked coming into the email address you're registered with on the community.

Ady

Re: email address being blocked from Virginmedia sender

JennyB123 — Tue, 02 Jan 2024 09:42:00 GMT

Thank you Ady - but what will be done to fix it, as we tested an NTL address an hour ago with the same result - blocked at the gateway with the same error.

Re: email address being blocked from Virginmedia sender

Ady-TalkTalk — Tue, 02 Jan 2024 09:48:11 GMT

Add the sender addresses to your profile in the private notes section and I'll run checks on those too.

Ady

Re: email address being blocked from Virginmedia sender

JennyB123 — Tue, 02 Jan 2024 09:52:49 GMT

Ady, I dont know what you are asking for - but in any case the problem is at the gateway not my mailbox given the TT error.

Re: email address being blocked from Virginmedia sender

JennyB123 — Tue, 02 Jan 2024 09:56:54 GMT

I have added an NTL address to the notes in my email personal data - this email address stopped working after Boxing Day and still does not work at 08:30 GMT today.

Re: email address being blocked from Virginmedia sender

Ady-TalkTalk — Tue, 02 Jan 2024 10:17:03 GMT

There's no NTL email address in your private notes.

Ady

Re: email address being blocked from Virginmedia sender

DFCH1 — Tue, 02 Jan 2024 10:30:32 GMT

New to Community. Could not find where to update original post. My Tiscali emails are now arriving from Virginmedia. Thanks for all the replies - seems to be more of a problem out there than I imagined.

Re: email address being blocked from Virginmedia sender

Gliwmaeden2 — Tue, 02 Jan 2024 10:48:03 GMT

Good to hear that the issue appears to be resolved, @DFCH1.

You can also keep track of all your posts in the ACTIVITY area of your profile.

Re: email address being blocked from Virginmedia sender

Gondola — Tue, 02 Jan 2024 10:56:32 GMT

Hi DFCH1

This is your topic so you've updated it and us perfectly. Great to know your contact sending from Virginmedia is getting their messages delivered. I did see a couple of reports in the Virgin Media Community mentioning the TT992 blocking so it's good to know that this was just temporary for your friend and you.

Nice one.

Re: email address being blocked from Virginmedia sender

JennyB123 — Tue, 02 Jan 2024 12:22:04 GMT

Then please tell me where to put it, as I posted it in the personal notes box in my profile.