email

JJ2020 — Thu, 04 Jan 2024 18:52:25 GMT

Error

The provided login data to access e mail server imap.talktalk.net seems to be wrong. Please correct them

I have not altered my login data. So do not understand why I keep getting this message, and cannot get into my emails.

Re: email

Gondola — Thu, 04 Jan 2024 19:16:31 GMT

The answer is the same as I gave you to the same question when I replied to you on 8 November 2023.

The failure is password authentication of added secondary TalkTalk Mail accounts when added to a primary account login. Regrettably this authentication failure has been going on for months now and remains unfixed even though we were assured that the vendor of the mail platform was aware.

To stop the failure messages select the downward facing chevron icon in front of all secondary added email account names in the left side Folder view. That will stop the attempts to load emails from the secondary accounts.

You can sign out of the primary account login and sign in to each secondary account individually. Obviously not as convenient as having a single sign in but there's no reason for not being able to see your emails.

Or you can add all email accounts to an email client like BlueMail or Thunderbird for example.

I will again draw this ongoing issue to TalkTalk's attention

Re: email

Ady-TalkTalk — Fri, 05 Jan 2024 13:38:14 GMT

The incident is still open and the ticket is still with OX. I'm afraid I don't have anything more on it.

Ady

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