topic Re: Old homecall email in Email

Old homecall email

Kevin1241 — Fri, 12 Jan 2024 09:49:29 GMT

I have the same issue, but from this thread I am still not sure what I need to do to get to my mails. I requested to change my password, but it then sent the link to the e-mail address I cant log onto to. Please can someone point me to where I need to go to get access to my Homecall.Co.UK mail account.

Thanks

Kevin

Re: Old homecall email

Gondola — Fri, 12 Jan 2024 09:54:36 GMT

Hi Kevin

I'll let TalkTalk know that you don't see password recovery options to set a new password for the homecall mailbox. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.

Let us know if you need more guidance.

Re: Old homecall email

Gondola — Fri, 12 Jan 2024 17:03:20 GMT

Just a heads up that I see TalkTalk Support didn't pick up this topic today, Friday, so it'll be next week from Monday onwards that you should expect a reply from the TalkTalk Community Support team. In the meantime, enjoy your weekend.

Re: Old homecall email

Ady-TalkTalk — Mon, 15 Jan 2024 12:14:15 GMT

HI Kevin, please send a personal message including the affected email address, alternate address and mobile number for the password reset tool.

Ady