topic Re: Emails from one particular domain not arriving in Email

Emails from one particular domain not arriving

YorkshireGirl — Thu, 11 Jan 2024 10:54:19 GMT

Emails to me from one particular domain address should come into my mailbox several times but for the past few weeks, I have not received any emails at all. They show as having been bounced back by TalkTalk.

How do I add this domain name to my Talktalk email account so that all emails from this sender are accepted and do not bounce back.

I have tried everywhere to find how to do this on my account or by Googling it but have had no joy.

Re: Emails from one particular domain not arriving

Gondola — Thu, 11 Jan 2024 11:36:41 GMT

Hi YorkshireGirl

There is no option to whitelist or trust a specific mail domain. What is the domain that's getting the bounceback error and what is the full bounceback message including the TT error code that will help us to identify the reason for the bounce.

Re: Emails from one particular domain not arriving

YorkshireGirl — Tue, 16 Jan 2024 19:41:41 GMT

Thanks for your help and it appears that once I asked for a TT code at the other end, they found the problem was theirs, and it is now fixed. Thanks anyway.

Re: Emails from one particular domain not arriving

Gondola — Tue, 16 Jan 2024 20:18:37 GMT

Excellent news.

I appreciate your time to let me know. Thank you.