topic Re: Email fail to authenticate in Email

Email fail to authenticate

windpower — Tue, 16 Jan 2024 14:31:17 GMT

One of my email address fail to authenticate. I changed the password. Still no luck.

Even webmail does not work.

Other email work ok

Re: Email fail to authenticate

Gondola — Tue, 16 Jan 2024 17:02:45 GMT

Is this a recent issue for the TalkTalk Mail address that no longer works via webmail access? i.e. you have been using the email address until it failed?

Is your mailbox password strong enough? Mailbox authentication may have detected a weak password and declined to connect to your mailbox to force a password change. Please take time to upgrade your password.

The Reset password now button in the help article Changing your email password will take you to password reset and recovery.

If the email address is still active on the TalkTalk Mail platform and you have set up password recovery options, in advance, that you recognise from the *****hints, then you can send your alternate email address a link or your mobile a 6-digit code to authorise a password reset.

Re: Email fail to authenticate

windpower — Wed, 17 Jan 2024 09:53:35 GMT

Hi Gondola

I always use that emails. The issue started recently, now it apperas to be working correctly. I have changed the password.

Thank you

Re: Email fail to authenticate

Gondola — Wed, 17 Jan 2024 10:00:40 GMT

Good to know that the mailbox is responding once more now that you have upgraded the password. Just have a look at the Sent and Trash folders to see if there was evidence of unauthorised activity.

Just a precaution in case your password was compromised.