topic Supported browser in Email

Supported browser

windpower — Thu, 18 Jan 2024 09:18:17 GMT

When using webmail on my android phone with Firefox it state "this browser is not supported". Same issue with Kiwi browser or Chromium.

Also the screen does not display correctly, see screenshot.

Thank you for any help

Re: Supported browser

Gondola — Thu, 18 Jan 2024 09:38:13 GMT

The TalkTalk Mail vendor, Open Xchange (OX), tests and verifies Safari on iPhone and Google Chrome on Android and the reason for the "unsupported" message is simply that OX do not fully test and validate other browsers for mobile devices.

I have used both Firefox, Edge and the Google Chrome browsers without any problem on an Android 'phone although haven't fully tested the latest update from OX that has an updated user interface. The "supported" browser on Android is Chrome. On the iPhone the supported browser for TalkTalk Mail is Safari.

Supported Desktop browsers are Safari, Chrome, Edge and Firefox so long as the Operating System is supported and the browsers are either the current or previous version. It would therefore be unusual to see an "unsupported" message for a desktop browser.

Have you tried Google Chrome on your Android 'phone?

Re: Supported browser

Tobermory — Thu, 18 Jan 2024 13:34:37 GMT

The Infants of the TT “Development Team” have been playing with the server code again. And this “improvement” is one of the results.

Solution: Purchase a new device to access Webmail from at great expense.

Re: Supported browser

Gondola — Thu, 18 Jan 2024 13:39:43 GMT

Hi @Tobermory

The update is not a TT IT update but one from Open Xchange (OX) and is for the OX customer base. No change to email device is required.