topic Re: Can only see one line of emails using chrome in Email

Can only see one line of emails using chrome

davegildo — Thu, 18 Jan 2024 15:14:19 GMT

Following the latest upgrade to webmail I can only see one line of emails on chrome. I have to scroll down to see each one. I can't see them because of the large space above the emails and the massive advertising banner at the bottom. It is extremely difficult and time consuming and easy to miss emails as I cant see anything below the first line. How can this be resolved please.

Re: Can only see one line of emails using chrome

Gondola — Thu, 18 Jan 2024 17:44:18 GMT

Please take a screenshot so we can see what you see. Upload here using the picture icon above this Reply area.

There are some things to do to workaround the issue but we need to start with where you are currently.

Re: Can only see one line of emails using chrome

davegildo — Thu, 18 Jan 2024 19:51:52 GMT

I have been through all of the settings and been able to see 2 lines by getting rid of the preview text.

Here is a screenshot of how it looks now.

Re: Can only see one line of emails using chrome

davegildo — Thu, 18 Jan 2024 19:56:52 GMT

sorry the screenshot didn't appear to work, trying again.

Re: Can only see one line of emails using chrome

Gondola — Thu, 18 Jan 2024 20:19:19 GMT

Thanks for the screenshots.

I can see that the vertical space for the TalkTalk Mail window is restricted so you're not seeing as much as you should do. Also, for some reason the Folder icons for the Inbox sub folders are double line spaced so taking up more space vertically than they should.

I recommend that you carry out a Chrome browser reset.

Enter in the Chrome Address bar chrome://settings/resetProfileSettings

and select the blue button Reset settings.

That will fix the display issue.

Re: Can only see one line of emails using chrome

Anonymous — Fri, 19 Jan 2024 09:45:56 GMT

Hello,

How are you getting on?

Thanks

Michelle

Re: Can only see one line of emails using chrome

davegildo — Fri, 19 Jan 2024 09:55:58 GMT

Thank you I have done that but nothing has changed except I had to sign in to mail again.

Re: Can only see one line of emails using chrome

davegildo — Fri, 19 Jan 2024 09:58:24 GMT

Hello, I can still only see 2 lines of emails.

Re: Can only see one line of emails using chrome

Ady-TalkTalk — Tue, 23 Jan 2024 08:34:32 GMT

Hi davegildo, I've added you to the list of those posting on here who are affected. I'll provide more information as I have it.

Ady

Re: Can only see one line of emails using chrome

Melan4 — Sun, 11 Feb 2024 17:13:09 GMT

I have the same problem. It's so frustrating. Did you resolve the issue?

Re: Can only see one line of emails using chrome

davegildo — Sun, 11 Feb 2024 17:34:40 GMT

No I have tried everything and I cant find a way to reduce the large gap above the two emails I can see which would allow me to see more instead of just a waste of space. It is very frustrating.

Re: Can only see one line of emails using chrome

Gondola — Sun, 11 Feb 2024 17:59:15 GMT

Are you viewing on a tablet device and have you tried holding the tablet in portrait style i.e. longest edge to the side?

Re: Can only see one line of emails using chrome

Melan4 — Sun, 11 Feb 2024 20:55:02 GMT

Hi Gondola, I am using a Chrome lap top. Thank you for your suggestion, which I have tried, and turning the screen sideways did actually increase the viewing to around 12 emails. This does help, but is not ideal, and I still find it frustrating not being able to view my messages as I used to before the Talktalk email update. Thanks again for taking the time to help, which is much appreciated.

Re: Can only see one line of emails using chrome

Gondola — Sun, 11 Feb 2024 21:02:17 GMT

OK, so is this device a multifunction Chromebook that operates as a tablet and laptop?

Others have achieved better results in landscape format by two things. Setting the TalkTalk Mail list of emails to not show the preview text and setting the Chrome browser to desktop settings via the Chrome triple dots menu icon top right.

Re: Can only see one line of emails using chrome

Melan4 — Sun, 11 Feb 2024 22:45:46 GMT

Hi Gondola

Yes, you are right, my laptop does also function as a tablet, but I never use it in tablet form, always as a laptop. My emails are set on "list" and don't show preview text, as they always have been. I am not very tech savvy and have clicked the triple dots menu icon top right, but there is no "desktop settings" that I can see. Would it come under something else?

Re: Can only see one line of emails using chrome

Gondola — Sun, 11 Feb 2024 23:02:18 GMT

The Chrome triple vertical dots menu icon would normally have a Desktop site tick box.

If not then navigate to the TalkTalk Mail page using the Chrome browser and then:

Select the Chrome browser triple vertical dots menu icon top right
Select the Settings cog icon
Select Site settings and scroll down to Desktop site and toggle the switch to ON (right)

Re: Can only see one line of emails using chrome

Melan4 — Sun, 11 Feb 2024 23:47:18 GMT

I have just discovered from google the following:

Most laptops have a desktop where you can store shortcuts, files, and programs. Chromebooks, however, don't have a traditional desktop;

This maybe a stupid statement, but I'm guessing I could already be in desktop mode, as I am using the device as a laptop.

Many thanks for trying to help.

Re: Can only see one line of emails using chrome

Gondola — Mon, 12 Feb 2024 00:12:35 GMT

The user interface and display of a 'standard desktop' is something else. Tablets, phones and Chromebook display icons for apps.

The browser would normally have a mobile site mode and a desktop site mode. Software developers will alter the display to suit both the mobile display mode and the desktop display mode.

I cannot see what you see or how you have Chrome set up nor do I have a Chromebook to test with.

What I suggest is to go to PlayStore and download the Firefox browser that is supported on Chromebooks. Look to see if there is any difference in the display for TalkTalk Mail and see in the settings if that will switch to Desktop site mode.

Re: Can only see one line of emails using chrome

davegildo — Mon, 12 Feb 2024 17:04:11 GMT

HI not making any progress in chrome on my chromebook but I have downloaded firefox and in firefox I can see 6 lines of emails which is much better even though when logging in to mail again there was a message saying mail is not compatable with this version.

Perhaps this will help others with chrome who are struggling.

Thank you

David

Re: Can only see one line of emails using chrome

Gondola — Mon, 12 Feb 2024 17:36:05 GMT

Hi @davegildo

Yes, thanks for the feedback as it is very useful.

Don't worry about the "your browser is not supported" message. That message is from Open Xchange the operator of the TalkTalk Mail platform. On what is essentially a mobile device the supported browser is Chrome because that is the default browser that Open Xchange use to test the code and any changes made to the code.