topic Re: Authentication failures - for a while.... One one account only in Email

Authentication failures - for a while.... One one account only

gmlack — Thu, 11 Jan 2024 12:41:32 GMT

An oddity to report....

Yesterday one of my email accounts was failing to authenticate from 08:30 to 10:47.

Then it was OK.

Until today, when it again failed from 11:04 until 12:16.

Now it is OK again.

My other accounts were all working at these times, and have had no recent problems.

Re: Authentication failures - for a while.... One one account only

Ady-TalkTalk — Thu, 11 Jan 2024 13:42:27 GMT

Hi gmlack, if this keeps occurring please let us know.

Ady

Re: Authentication failures - for a while.... One one account only

gmlack — Mon, 15 Jan 2024 19:52:18 GMT

It's occurring again now.

Three accounts are authorizing OK. One is not. (Started around 19:00)

If I try to login to the TalkTalk WebMail interface for this account it just hangs for several minutes, then reports

Error

Some mandatory configuration could not be loaded.

(namespace)

Re: Authentication failures - for a while.... One one account only

gmlack — Mon, 15 Jan 2024 20:32:51 GMT

Authorization back at 20:19.

Re: Authentication failures - for a while.... One one account only

gmlack — Tue, 16 Jan 2024 17:27:48 GMT

Happened again today from 13:24 until 14:46.

Same account with the issue, whilst all the other 3 were OK.

Re: Authentication failures - for a while.... One one account only

Ady-TalkTalk — Wed, 17 Jan 2024 10:09:18 GMT

And there are no other connection issues with the internet?

Ady

Re: Authentication failures - for a while.... One one account only

gmlack — Wed, 17 Jan 2024 11:33:30 GMT

@Ady-TalkTalk wrote:
And there are no other connection issues with the internet?

Everything else is OK. The only issue is this occasional authorization failure on one account.

Re: Authentication failures - for a while.... One one account only

Anonymous — Fri, 19 Jan 2024 09:06:38 GMT

Morning,

Is this still happening since your last post?

Thanks

Michelle

Re: Authentication failures - for a while.... One one account only

gmlack — Fri, 19 Jan 2024 11:46:20 GMT

It happened again (twice) yesterday (I thought I'd posted that, but it doesn't seem to be here).

I've turned on verbose logging for my fetchmail process, so will see what it comes up with next time it happens.

It's not my main email account, so the breaks aren't all that much of an issue, but they are odd and I just wonder if they are indicative of a problem somewhere that might have other effects.

Re: Authentication failures - for a while.... One one account only

Ady-TalkTalk — Mon, 22 Jan 2024 12:20:07 GMT

Please add the affected email address to private notes or send me a pm with it and I'll ask the email admins to check on this for you.

Ady