topic Re: Webmail giving errors on both my lineone.net and tiscali.co.uk email accounts in Email

Webmail giving errors on both my lineone.net and tiscali.co.uk email accounts

argchichester — Fri, 19 Jan 2024 14:51:29 GMT

Help please 🙂

I am getting errors in webmail when I try to access my lineone.net and tiscali.co.uk email accounts (something wrong with account setup).

I have tried deleting the accounts and re-entering but with the same results.

Settings I am using are:

Name ******@lineone.net and *********@tiscali.co.uk (2 accounts)

Passwords ******** (Both correct)

Incoming server IMAP

Server name mail.talktalk.net

Security SSL/TLS

Port number 993

Outgoing server

Server name smtp.talktalk.net

Security SSL/TLS

Port number 587

(Rest of setting as incoming server).

Please help as I cannot receive any emails.

Hope to hear from you 🙂

P.S. The error I am getting is "The provided login data to access e-mail server mail.talktalk.net seems to be wrong. Please correct them." for both accounts.

Re: Webmail giving errors on both my lineone.net and tiscali.co.uk email accounts

Gondola — Fri, 19 Jan 2024 14:52:02 GMT

I assume that as you say that the error is in webmail that the email accounts are secondary added TalkTalk emails to a primary TalkTalk Mail login.

There is a long standing secondary added TalkTalk email account failure of re-authentication of the encrypted password.

This is why you may not always see mail messages for secondary added TalkTalk Mail accounts. And there will be an error message drop down.

There is also an error in the Outgoing server Connection security that should be StartTLS.

Re: Webmail giving errors on both my lineone.net and tiscali.co.uk email accounts

argchichester — Fri, 19 Jan 2024 15:29:05 GMT

Hello.

Many thanks for your fast response (as always).

I have reset the outgoing server security to StartTLS (I had been trying different settings to try to resolve the errors).

I am still getting error message "The provided login data to access e-mail server mail.talktalk.net seems to be wrong. Please correct them.".

However, I seem to be receiving email into my lineone account for now.

Thanks again, Tony

Re: Webmail giving errors on both my lineone.net and tiscali.co.uk email accounts

Gondola — Fri, 19 Jan 2024 15:53:59 GMT

The error message "The provided login data to access e-mail server mail.talktalk.net seems to be wrong. Please correct them." is telling you that the password for the added TalkTalk secondary email account is wrong. This isn't true as its a failure to re-authenticate the account password that's encrypted with the primary account password.

You can get the secondary account authenticated by re-entering and saving the secondary account password. First time authentication always works and that'll give you a period up to the next time the encrypted password has to be reauthenticated after a time out. Sometimes this re-authentication works but mostly not.

The TalkTalk Mail vendor Open Xchange was supposed to be fixing this but the failure has now gone on for months.

The workaround is to add email accounts to an email client like BlueMail desktop or Thunderbird, for example.

Re: Webmail giving errors on both my lineone.net and tiscali.co.uk email accounts

argchichester — Fri, 19 Jan 2024 16:07:48 GMT

That makes a lot of sense. Thank you for the explanation.

Regards Tony

Re: Webmail giving errors on both my lineone.net and tiscali.co.uk email accounts

Ady-TalkTalk — Tue, 23 Jan 2024 08:12:14 GMT

Hi Tony, this is still showing as a low priority incident and clearly isn't taking a lot of engineering time at OX. I'm still in touch with our incident team about the issue. When I have any news I'll post it.

Ady

Re: Webmail giving errors on both my lineone.net and tiscali.co.uk email accounts

argchichester — Tue, 23 Jan 2024 12:40:35 GMT

Hi Ady.

Many thanks for that - much appreciated.

Regards Tony

Re: Webmail giving errors on both my lineone.net and tiscali.co.uk email accounts

Ady-TalkTalk — Wed, 24 Jan 2024 12:24:57 GMT

You're welcome. I wish I could do more.

Ady