topic Re: Webmail on an ipad in Email

Webmail on an ipad

Esu077 — Thu, 18 Jan 2024 15:49:36 GMT

Why can I not see any emails on my ipad after signing on 18 January. Everything looks different.

Re: Webmail on an ipad

Gondola — Thu, 18 Jan 2024 19:50:17 GMT

Take a screenshot, image edit to obscure any personal information and upload here using the camera icon above this Reply area - or picture icon if in mobile browser mode.

We cannot see what you see so need to have a view on what you see to diagnose what's happening.

There was an update this morning to redesign the mobile user display so maybe your browser needs a reset to load everything afresh. Is the browser Safari? What's the browser version and the iPad iOS operating system version please?

Re: Webmail on an ipad

Anonymous — Fri, 19 Jan 2024 09:44:19 GMT

Morning,

How are you getting on? Is this still happening?

Thanks

Michelle

Re: Webmail on an ipad

Esu077 — Fri, 19 Jan 2024 10:17:52 GMT

I have worked out how to see my emails but more concerning is that I have lost all inbox emails from 23 July 2023 to 18 January 2024, the day of the update!Showing missing emails

Re: Webmail on an ipad

Ady-TalkTalk — Wed, 24 Jan 2024 11:27:11 GMT

I've asked the email team to look into this for us, I'm waiting to hear back.

Ady

Re: Webmail on an ipad

Gondola — Wed, 24 Jan 2024 11:46:03 GMT

Just an observation that the screenshot offered by member Esu077 is not TalkTalk Mail webmail. The screenshot is from the Thunderbird email client. Is this being shown to us because Thunderbird has not been used to download mail messages after 23 July 2023 up to 18 January 2024?

Perhaps TalkTalk Mail webmail is not displaying as well as we'd like on a tablet but it would be good to see what the TalkTalk Mail webmail display is showing on the iPad of member Esu077. And in relation to mail messages whether that online mailbox does hold all expected messages.

Re: Webmail on an ipad

Esu077 — Wed, 24 Jan 2024 12:49:52 GMT

I can access my emails on an Android mobile, Ipad and an Imac. I used the Thunderbird as it was handy at the time. Here is a screen shot of Webmail, all the emails are missing on all of the devices from July 23 2023.Screenshot of WEBMAIL

Re: Webmail on an ipad

Gondola — Wed, 24 Jan 2024 13:50:32 GMT

I can see that you have the display set to List layout. Have you tried Vertical Layout? Select via the cog icon on the header and in the menu select Vertical in the Layout options.

I can also see that since the mailbox was migrated to the new platform that you have used the TalkTalk Mail Archive feature.

Select the inward facing chevron preceeding the Archive folder (the one at the bottom of the list of standard folders) and that will expand to show the year by year folders for mail messages that you have archived. Have a look to see if your messages for the time frame in question are in the Archive folders.

Re: Webmail on an ipad

Esu077 — Sat, 27 Jan 2024 20:28:38 GMT

Hello Gondola

I have done as you requested and yes, the emails are in the Archived folder. Thank you for your help. Can you explain how the archiving works because as far as I am aware I didn't make a conscious decision to do that . Is archiving an automatic process and if so when does it do it? Also it has archived from July 27 2023 to Jan 16 2024. Why would it not archive up to July 27, saving the older messages? Can I put the archived emails back into my inbox?

Re: Webmail on an ipad

Gondola — Sat, 27 Jan 2024 21:36:03 GMT

I'm delighted you have found the missing messages in the Archive.

Archiving is a user function and the user can:

Archive a single or selected mail messages or
Archive from a Folder all messages older than 90 days

To Archive a single or selected mail messages

Select the message(s) via the tick boxes
Select the Archive icon in the toolbar
Or for single messages
Select the triple dots Actions menu in the message detail view
Then select the 'Archive' menu item

To Archive messages older than 90 days

Select the Folder
To the right of the folder name - Select the triple dots ellipsis Actions on folder icon
Then select the 'Archive old messages' menu item

To move messages from an Archive year folder

Select the year folder
To the right of the folder name - Select the triple dots ellipsis Actions for year icon
Then the 'Move all messages' menu item
Select the Inbox or wherever you want those messages

In relation to your question of why the specific range of messages was Archived - Obviously not via the Archive older than 90 days function. So, that just leaves the fact that the messages happened to be selected and the Archive icon in the toolbar was inadvertently actioned.