topic Re: not recieving emails from our utilities supplier in Email

not recieving emails from our utilities supplier

steven/vicky — Wed, 24 Jan 2024 17:25:28 GMT

hi there , can not get emails from our utilities supplier, have checked spam /junk folders , but nothing ,any help please ? thank you

Re: not recieving emails from our utilities supplier

Gondola — Wed, 24 Jan 2024 18:01:10 GMT

Which supplier?

Re: not recieving emails from our utilities supplier

steven/vicky — Wed, 24 Jan 2024 18:08:03 GMT

e on ,

Re: not recieving emails from our utilities supplier

Gondola — Wed, 24 Jan 2024 20:06:06 GMT

The mail messages will come from a single IP address that's managed by the mailing service sendgrid. What's happened is that the sendgrid mail server will have had some difficulty or another in delivering mail to your email address. So, your email address is placed on a suppression list and sendgrid will stop sending. Despite eon's mail being sent to sendgrid to pass on to you the stop on sending will mean you receive nothing.

The solution is to ask the eon customer service team to ask their email admins to remove your email address from the sendgrid suppression list. Then you'll be back in action receiving eon's mail.

Sendgrid suppression list