topic Re: Not receiving emails from Groupcall in Email

Not receiving emails from Groupcall

the4grants — Fri, 09 Feb 2024 13:56:17 GMT

I have stopped receiving emails from my child's high school, please advise if emails have been blocked from Groupcall

Re: Not receiving emails from Groupcall

Gondola — Fri, 09 Feb 2024 14:21:10 GMT

Is this a groupcall.com email for Groupcall Messenger? I can see that one of the mail servers for the groupcall.com domain is sendgrid.net and that mail service does operate a suppression list.

What happens is that if there is a difficulty in delivering mail to your mailbox even after re-trys then the sendgrid servers will add your email address to their suppression list and send no more mail. The school may not be aware that their messages aren't being delivered by sendgrid. The school will need to make their customer contact point with Groupcall Messenger aware and ask Groupcall Messenger to whitelist your email address with Sendgrid.net.

The workaround with the school is to give them a new email address but as soon as sendgrid remove your email address from their suppression list then school emails will flow in once more.

Re: Not receiving emails from Groupcall

Gondola — Sat, 10 Feb 2024 11:12:15 GMT

Hi @the4grants

Did you ask the School Receptionist to get in touch with Groupcall or is this something for next week? Do let us know what feedback you get and if the issue is resolved in the way I've outlined for you.