topic email sign in- error message in Email

email sign in- error message

heatherk — Tue, 13 Feb 2024 22:08:25 GMT

Trying to sign into my webmail email account but shows Error message 'Some mandatory configuration could not be loaded. (namespace) Retry

which I did numerous times - with the same result.

Considering late hour, i think I'll close down laptop, and try again tomorrow!

Re: email sign in- error message

Gondola — Tue, 13 Feb 2024 23:45:15 GMT

At what point do you see the error message about some mandatory configuration could not be loaded? That's normally a database access error so maybe the mail platform is having trouble finding your mailbox on the mailbox server. It may be a temporary glitch so try again in 30 minutes.

Post back with the details if it's still happening. What you can do first is clear the browser cache and cookies just to make sure there's no corrupt cookie or page load hanging around. Or try a different browser.

Re: email sign in- error message

Gondola — Wed, 14 Feb 2024 13:12:38 GMT

Hi @heatherk

How are you getting on? Did you do something or did the issue self-heal?

I appreciate your time to let me know. Thank you.

Re: email sign in- error message

Gondola — Thu, 15 Feb 2024 21:26:16 GMT

Just to say that member 'heatherk' has PM'd me to say that the mail login is working ok today.

Re: email sign in- error message

chriss4 — Fri, 21 Jun 2024 07:59:47 GMT

This started with my emails last night. still happening this morning . changed browser bing/yahoo etc. no solution?

I can get mail on my phone just not on the laptop.

Re: email sign in- error message

Ady-TalkTalk — Mon, 24 Jun 2024 07:00:36 GMT

Hi chriss4, please start a new topic and give us as much information as possible including any error messages etc.

Ady

Re: email sign in- error message

RevWilliam1947 — Sun, 18 May 2025 08:23:18 GMT

I've had exactly the same thing, time after time for the last few days, on my laptop. Fortunately I can receive emails on my phone, but that's no help if I need to send or receive files, and deleting emails is a er slow process on the phone... I rang the help line but they had no answer. I tried a different browser (Edge instead of Chrome) but it made no difference.

Re: email sign in- error message

amahle-TT — Mon, 19 May 2025 07:27:29 GMT

Hi there, please confirm if you are still experiencing this issue?