topic Re: Email - Password Reset not working? in Email

Email - Password Reset not working?

jazzman3 — Thu, 15 Feb 2024 13:23:36 GMT

I have been with talktalk for several years and I set up an email account when I first joined talktalk. I never used the email account and I am now considering using the account. I know my email address but I have forgotten the password.

I tried using the password reset option, unfortunately it appears that the new password is then sent to my talktalk email, of which I cannot access.

How do I reset my email password?

Re: Email - Password Reset not working?

Gondola — Thu, 15 Feb 2024 13:29:23 GMT

As you didn't use the email account you didn't set up password recovery options known as Reset details.

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.

Re: Email - Password Reset not working?

Ady-TalkTalk — Mon, 19 Feb 2024 07:22:49 GMT

Hi jazzman3, please send a private message with the affected email address, alternate email address and mobile number for the password reset tool.

Ady

Re: Email - Password Reset not working?

britannia — Tue, 04 Mar 2025 10:36:17 GMT

How do i change my password . It seems all option fail

Re: Email - Password Reset not working?

Ady-TalkTalk — Tue, 04 Mar 2025 11:35:47 GMT

Hi britannia, please start a new topic and I'll be happy to help.

Ady