topic Re: Grey Listed IP address in Email

Grey Listed IP address

MoldD — Thu, 08 Feb 2024 09:20:44 GMT

We are a company trying to send emails to talktalk.net email addresses. These emails are not getting delivered and are being deferred. Can you please let me know a contact we can use to get this sorted?

Re: Grey Listed IP address

Gondola — Thu, 08 Feb 2024 10:35:10 GMT

Your request has been escalated into TalkTalk Support. You should see a response here during the next week.

If you're starting up a new service and new IP address then the usual slow start up to build the server reputation will work, as I'm sure you know. A TT991 bounceback is not a fail to deliver it's an indication of delayed delivery because the mail message(s) are being scanned for any suspicious content.

So long as nothing untoward is found then just let your server reputation build over time and by using SPF authentication, DKIM signing and having a DMARC policy in place your mail messages will be delivered to recipients that have positively opted in to receive them. Never use a database of addresses that does not contain positively opted in active addresses. Any sending to inactive addresses is likely to result in blacklisting and a TT992 bounceback!

Re: Grey Listed IP address

Ady-TalkTalk — Mon, 12 Feb 2024 08:38:36 GMT

Hi MoldD, I'm afraid we don't have a postmaster address for you to contact our email admins directly. I can send them an email asking for their attention. Please add your sending email address that you're having problems with in private notes in your community profile or send it to me in a personal message.

Ady

Re: Grey Listed IP address

MoldD — Fri, 16 Feb 2024 09:35:48 GMT

I have updated my private notes as requested.

Re: Grey Listed IP address

Ady-TalkTalk — Mon, 19 Feb 2024 09:11:18 GMT

Thanks I've passed the details on as there's nothing showing on our 7 day scans.

Ady