topic Emails not been received today 19/02/24 in Email

Emails not been received today 19/02/24

Sunshine6 — Tue, 20 Feb 2024 19:12:21 GMT

Can anyone help? Today several people have not received emails. I use a @Tiscali.co.uk address. I think it's just gmail address people who haven't received

Re: Emails not been received today 19/02/24

Gondola — Mon, 19 Feb 2024 23:58:13 GMT

Are you sending from your tiscali.co.uk email address to gmail addresses and you're saying that Gmail are not accepting your emails? Or have I got the wrong impression?

Re: Emails not been received today 19/02/24

Sunshine6 — Tue, 20 Feb 2024 00:15:23 GMT

Thank you for taking time to reply. Yes, that's it exactly.

Re: Emails not been received today 19/02/24

Gondola — Tue, 20 Feb 2024 08:16:07 GMT

Did Gmail send a bounceback mail delivery notification to let you know that your messages were not being delivered? If so what did that notification tell you?

Re: Emails not been received today 19/02/24

Gondola — Tue, 20 Feb 2024 17:41:34 GMT

Because other have reported the Gmail non receipt issue I've just carried out some tests via TalkTalk Mail webmail and via Thunderbird email client sending.

Two different TalkTalk Mail addresses and one Gmail address. The Thunderbird sent mail message from a TalkTalk mailbox was received normally. The TalkTalk Mail message from a different TalkTalk mailbox was received to the Gmail Spam folder. I also have Gmail as an added secondary account to a TalkTalk Mail mailbox and that sent as Gmail to Gmail but via the Open Xchange mail servers and that arrived OK.

Based on these results I'd say to the Gmail recipients to look in the Gmail Spam folder. Gmail may be tagging inbound mail from the TalkTalk SMTP servers as spam.

Re: Emails not been received today 19/02/24

Sunshine6 — Tue, 20 Feb 2024 20:11:58 GMT

Thank you again for your assistance. Yes, all recipients found them in their Spam folder. Is this likely to carry on forever??

Re: Emails not been received today 19/02/24

Gondola — Tue, 20 Feb 2024 20:36:46 GMT

TalkTalk Mail admins will try and identify the spammer that's using TalkTalk Mail and that sent unsolicited spam to trigger deliberately set spam traps.

The blacklisting agency would accept a request from TalkTalk Mail admins to delist the SMTP server IP address from the blacklist and if no more spam is sent then all is good. These blacklists often auto-expire after two weeks anyway so the issue tends to be temporary.

The above assumes that blacklisting is the reason for Gmail pushing some mail incoming from TalkTalk Mail addresses into the Spam folders of recipients. A direct liaison between TalkTalk and Google would find that out.

Thanks for confirming that all recipients found the TalkTalk Mail messages in their Gmail Spam Folder(s). The messages did all get delivered because they were all authenticated. Just not delivered to the normal Inbox.

Re: Emails not been received today 19/02/24

Sunshine6 — Tue, 20 Feb 2024 20:52:46 GMT

Thank you. I think you have helped me sort things before and I am really grateful

Re: Emails not been received today 19/02/24

Gondola — Tue, 20 Feb 2024 20:59:37 GMT

Thank you so much. It's my pleasure to help Community members.

Re: Emails not been received today 19/02/24

StephanieKennedy — Thu, 29 Feb 2024 11:17:20 GMT

I have a tiscali address and it will not send any emails to people with gmail addresses, though they do not bounce back. The gmail recipients never receive them. Please fix this, Talk Talk!

Re: Emails not been received today 19/02/24

StephanieKennedy — Thu, 29 Feb 2024 11:18:48 GMT

My Tiscali emails sent to gmail addresses are NOT appearing in recipients' Spam folders.

Re: Emails not been received today 19/02/24

Gondola — Thu, 29 Feb 2024 11:25:55 GMT

Thanks for your comments. Michelle-TalkTalk of Community Support asked the TalkTalk Mail team yesterday 28th Feb for an update on the status of TalkTalk Mail inbound to Gmail. So we're awaiting that status report with interest.

@Anonymous

Re: Emails not been received today 19/02/24

Sunshine6 — Thu, 29 Feb 2024 18:10:10 GMT

Mine are now going through normally. Just did a test.

Re: Emails not been received today 19/02/24

Gondola — Thu, 29 Feb 2024 19:38:34 GMT

Excellent news and grateful thanks for sharing with us.

Re: Emails not been received today 19/02/24

Ady-TalkTalk — Fri, 01 Mar 2024 06:39:46 GMT

Hi all, the email team have advised that the necessary changes have been made. Its good to see that the changes have already started to take effect.

Ady