topic Re: Emails to TalkTalk accounts blocked in Email

Emails to TalkTalk accounts blocked

HarHols — Tue, 20 Feb 2024 18:24:19 GMT

Hi - I work for a UK-based company and we have noticed that emails from us to our "Talktalk" customers are not getting through. Seems to have started in the last 10-14 days, and these are customers who we've been dealing with for months/years so it's a relatively recent problem.

Our emails are not making it to their spam folders, and we are not receiving any "unable to deliver message" reports either - they just vanish.

These emails are not being sent by a service like sendgrid: They are being sent by individual staff members (e.g john@companyname.com ) from our Microsoft-hosted exchange. I have spoken to the company that provides our MS accounts, and they couldn't suggest anything...

Luckily I (or rather my wife!) is a previous TT user so I've been able to create a forum account - is there anyone that can look at this please?

Thanks!

Re: Emails to TalkTalk accounts blocked

Gondola — Tue, 20 Feb 2024 19:24:11 GMT

TalkTalk will wish to know the From: domain, the sending email domain, the Return-Path: email domain and that all customers are positively opted in to receiving your mail messages and you get no bounceback error mail delivery notification.

Re: Emails to TalkTalk accounts blocked

Ady-TalkTalk — Wed, 21 Feb 2024 07:09:17 GMT

I've added this to our list of those needing a postmaster to contact.

Ady

Re: Emails to TalkTalk accounts blocked

Davidandvictoria — Wed, 21 Feb 2024 07:39:24 GMT

I’m also having a similar issue with the following failed reply:-

Delivery to the following recipients failed permanently:

* ***************@talktalk.net

Reason: There was an error while attempting to deliver your message with [Subject: "*******"] to *************@talktalk.net. It has been in queue too long, and will not attempt delivery again.

Re: Emails to TalkTalk accounts blocked

Gondola — Wed, 21 Feb 2024 10:42:02 GMT

Hi @Davidandvictoria

Just a one-off issue or ongoing? Problem with a single TalkTalk Mail email address?

Re: Emails to TalkTalk accounts blocked

HarHols — Wed, 21 Feb 2024 11:02:44 GMT

Thanks Gondola - I can confirm that the customers are positively opted in and we aren't getting any bouncebacks. Would you suggest that I should try and contact TT directly with the domain info?

Re: Emails to TalkTalk accounts blocked

Gondola — Wed, 21 Feb 2024 11:14:28 GMT

Hi HarHols

Please put the domain info requested into your Community profile, Personal information, Private notes and save changes. Let me know when you've done that. Ady-TalkTalk will be able to pick up the info and pass it forward for you.

You can Community Private Message me with the domain info and I'll see if there is any advice I can offer. I won't need individual local parts of email addresses.

Re: Emails to TalkTalk accounts blocked

HarHols — Thu, 22 Feb 2024 10:19:55 GMT

Thanks Gondola - I think I have done this correctly now - appreciate your help.

Re: Emails to TalkTalk accounts blocked

Ady-TalkTalk — Thu, 22 Feb 2024 13:45:37 GMT

The 7 day scan shows nothing. I'll have to raise a fault ticket for this. Please provide the full sending addresses of the mailboxes you cannot receive from. I'll add them all to the fault ticket.

Ady

Re: Emails to TalkTalk accounts blocked

Davidandvictoria — Mon, 26 Feb 2024 20:06:39 GMT

Please raise it as a fault

Regards

David

Re: Emails to TalkTalk accounts blocked

Ady-TalkTalk — Tue, 27 Feb 2024 08:01:10 GMT

Hi David, please add the full sending and receiving emails in Private Notes in your community profile and I'll raise the fault ticket for you.

Ady

Re: Emails to TalkTalk accounts blocked

Davidandvictoria — Thu, 29 Feb 2024 14:38:03 GMT

added

Re: Emails to TalkTalk accounts blocked

Ady-TalkTalk — Fri, 01 Mar 2024 06:42:55 GMT

And the sending addresses you can't receive from?

Ady