topic Re: Tiscali Emails not arriving in Email

Tiscali Emails not arriving

JMatt — Tue, 20 Feb 2024 18:58:38 GMT

We still have tiscali email addresses (don’t really want to change them) but over the last couple of days I have sent a few emails which appear in the sent box but never arrive at their destination. I can receive emails to the tiscali address but not send. No message comes up to say they haven’t been sent.

Re: Tiscali Emails not arriving

Gondola — Tue, 20 Feb 2024 17:20:08 GMT

You say you cannot send mail but strangely get no send error message?

Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.

Select the New email button to compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent folder and arrives and stays in the Inbox.

Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.

Select the Main settings menu cog icon  top right on the blue header
Select All settings
Select Mail and scroll down to Rules
Select the chevron icon > to see all defined Rules
If there's no rule defined, that's perfect
To delete a Filter rule including any Auto forward
select the X icon to the right of the rule
The icon background will turn red X
To confirm you really want to delete this Filter rule
Select the blue Delete button

Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.

Are the undelivered messages being sent to Gmail addresses? We seem to have a few reports of Gmail recipients not receiving TalkTalk Mail messages but the TalkTalk originators are not seeing any Mail Delivery Notifications of fails to deliver. Suggests Gmail is silently dropping the inbound messages.

Re: Tiscali Emails not arriving

JMatt — Tue, 20 Feb 2024 17:28:16 GMT

Email sent fine from tiscali to tiscali. Noticed another member saying they can't send to gmail addresses so I think this is the same problem. It does seem to be gmail addresses that aren't receiving emails from my tiscali address. No rules defined under my settings.

Re: Tiscali Emails not arriving

JMatt — Tue, 20 Feb 2024 17:31:32 GMT

Sorry, forgot to say that no error/non delivery message comes up.

Re: Tiscali Emails not arriving

Gondola — Tue, 20 Feb 2024 17:38:16 GMT

I've just carried out some tests via TalkTalk Mail webmail and via Thunderbird email client sending.

Two different TalkTalk Mail addresses and one Gmail address. The Thunderbird sent mail message from a TalkTalk mailbox was received normally. The TalkTalk Mail message from a different TalkTalk mailbox was received to the Gmail Spam folder. I also have Gmail as an added secondary account to a TalkTalk Mail mailbox and that sent as Gmail to Gmail but via the Open Xchange mail servers and that arrived OK.

Based on these results I'd say to the Gmail recipients to look in the Gmail Spam folder. Gmail may be tagging inbound mail from the TalkTalk SMTP servers as spam.

Re: Tiscali Emails not arriving

JMatt — Tue, 20 Feb 2024 17:48:11 GMT

Sent emails from tiscali to gmail and, yes, found them in the spam/junk folder! Anything I can do to keep them in the inbox of recipients?

Re: Tiscali Emails not arriving

Gondola — Tue, 20 Feb 2024 18:04:42 GMT

I'm sure the TalkTalk Mail admins will have regular contact with their opposite numbers in Google to find out why Gmail is tagging the mail as spam. There's nothing obvious in the header of the received mail message and it's passed SPF and DMARC, as you'd expect, so quite why Gmail is dropping it into the spam folder of recipients is not immediately apparent.

The TalkTalk Mail SMTP server sending IP address that I've just checked has been detected as sending spam. A listing by Anonmails DNSBL indicates that the listed IP address has sent spam to Anonmails servers/spam traps. Therefore I'd suspect Gmail is taking note of this agency blacklisting and dropping the mail into the Spam folder as a precaution.

Re: Tiscali Emails not arriving

JMatt — Tue, 20 Feb 2024 18:14:43 GMT

Many thanks for your help, looks like there is nothing I can do so I'll make sure I only send emails to gmail from my own gmail address for now! Hopefully it will get sorted quickly.

Re: Tiscali Emails not arriving

Ady-TalkTalk — Wed, 21 Feb 2024 07:02:28 GMT

I've asked the email admins to take a look at this for us.

Ady

Re: Tiscali Emails not arriving

MarkH4 — Sat, 24 Feb 2024 10:56:35 GMT

Same problem here for about a week, maybe longer. Emails are being put into Spam by receiver, usually by gmail. Other receivers seem to be unaffected.

Re: Tiscali Emails not arriving

Gondola — Sat, 24 Feb 2024 13:30:26 GMT

Hi @MarkH4

Thanks for confirming that it is just Gmail recipients that are receiving TalkTalk Mail messages into their Spam folders. The messages are sent fully authenticated so they should be received into the Inbox not dropped into Spam.

I have tested and found that it's just mail sent via TalkTalk Mail webmail that Gmail are tagging as spam. TalkTalk mail messages sent via email apps and email software does arrive in recipients' mailbox Inboxes as normal.

Re: Tiscali Emails not arriving

MarkH4 — Sun, 25 Feb 2024 11:51:48 GMT

Hi, I'm not sure I agree with you. I always use the Microsoft Outlook on my desktop to send and receive emails. I very rarely even look on the TalkTalk webmail system.

It is these recent emails from my Outlook app to gmail addresses that fall into Spam. Are TalkTalk looking into this, or do they consider it not their problem?

BTW are you working for TalkTalk? If not, how do I report a problem? I can't find any way of communicating with them which is very frustrating.

Many thanks, Mark

Re: Tiscali Emails not arriving

Gondola — Sun, 25 Feb 2024 13:04:25 GMT

TalkTalk's Mail admins are already aware as is TalkTalk Support for Community. I don't work for TalkTalk. The email admins would be actively improving the reputation of TalkTalk Mail senders and liaising with their opposite numbers in Gmail.

Another member also using Outlook reported that their TalkTalk message to a Gmail recipient was being dropped by the Gmail system into the Spam folder. My testing was with the Thunderbird email client and maybe I'm the only person acknowledging getting TalkTalk Mail delivered to the Inbox. Or maybe it's because I'm not currently sending from a TalkTalk network connection so Gmail are dealing differently with my mail messages. Regardless, all mail outgoing from the TalkTalk Mail servers is fully authenticated and ought to be delivered to the Inbox.

You might like to test sending TalkTalk Mail from your mobile network connection and let us know the result

Meanwhile, you asked about separately reporting your issue to TalkTalk.

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Re: Tiscali Emails not arriving

JMatt — Mon, 26 Feb 2024 18:24:11 GMT

I never use the webmail, just the mail programs on my laptop, phone & iPad but I can now send and receive from tiscali to gmail and it doesn’t go into spam! Thanks for your help. I’ll know to check spam if it happens again.

Re: Tiscali Emails not arriving

Gondola — Mon, 26 Feb 2024 18:56:21 GMT

Hi @JMatt

That is great news and thanks for sharing it with us.

Re: Tiscali Emails not arriving

Janie191 — Tue, 27 Feb 2024 08:58:49 GMT

Dear Gondola

As I have said to you on the previous thread on this subject, my emails using Thunderbird are still going into gmail Spam folders, unless I've been able to contact recipients to alert them to look in their Spam folders. Unfortunately I don't know all the phone numbers!

It is causing me huge problems with organising things.

Janie

Re: Tiscali Emails not arriving

Gondola — Tue, 27 Feb 2024 09:09:13 GMT

Good morning @Janie191

@Janie191 wrote: ...As I have said to you on the previous thread on this subject, my emails using Thunderbird are still going into gmail Spam folders, unless I've been able to contact recipients to alert them to look in their Spam folders. Unfortunately I don't know all the phone numbers!

And yet you told us you had a Gmail address and you know the Gmail addresses of those you need to contact.

Or is Google treating your Gmail as spam?

Re: Tiscali Emails not arriving

Janie191 — Tue, 27 Feb 2024 09:24:19 GMT

Tiscali has always been my chosen email which I use for everything. Gmail is only used in emergency.

Re: Tiscali Emails not arriving

Gondola — Tue, 27 Feb 2024 09:39:35 GMT

Good morning @Janie191

@Janie191 wrote:...Tiscali has always been my chosen email which I use for everything. Gmail is only used in emergency.

Good to know you have an emergency backup plan to use Gmail when necessary. That's good advice to all to have a second non-ISP mail address for emergencies, password recovery and saving copies of important messages. But you do have to use Gmail regularly (at least every two years) or Google will delete the account after notification.

Re: Tiscali Emails not arriving

MarkH4 — Tue, 27 Feb 2024 15:56:14 GMT

Hi again,

I'm bailing out and setting up new Outlook emails. Not happy with TalkTalk service over the last few years.

I suspect the old tiscali accounts will continue to be a problem until everyone discontinues them.

We will look to switch Broadband in due course, as well.

Can I thank you for your help with this issue, and anyone else who has contributed.

All the best,

Mark