topic Re: Tiscali email address in Email

Tiscali email address

MarkH4 — Sat, 24 Feb 2024 11:10:35 GMT

I'm having problems with my Tiscali email. Some recipients (gmail mainly) are sending my emails into Spam folders.

Also there are some emails that I don't receive, and are being returned to sender.

HELP!

MarkH

Re: Tiscali email address

Gondola — Sat, 24 Feb 2024 13:38:29 GMT

Thanks for your triplicate post on this same subject @MarkH4 in relation to Gmail dropping TalkTalk Mail sent by webmail into Gmail recipients' spam folders. Nothing you can do about that as it's a Gmail thing. You can send by email app or email client software and that does get received in recipient Inboxes as normal.

As for emails that are bounced back and not delivered to your Inbox, tell us what the TT three digit error code is that is returned to the sender. With the error code I can get a handle on why mail is not delivered.

Re: Tiscali email address

SecretSquirrel — Sat, 24 Feb 2024 15:08:26 GMT

Gondola, it's not just webmail users who have this problem. I only use a desktop email client and all the emails I send to Gmail users end up (mostly unnoticed) in their Gmail Spam folders.

When you say that there's nothing we can do about this, does that statement mean that TalkTalk are no longer investigating this problem? I'm asking because Ady said that he'd return with an update when he hears anything. Or has that all changed now?

Re: Tiscali email address

Gondola — Sat, 24 Feb 2024 15:40:40 GMT

@SecretSquirrel wrote:... it's not just webmail users who have this problem. I only use a desktop email client and all the emails I send to Gmail users end up (mostly unnoticed) in their Gmail Spam folders.

I'm sorry to note that all your emails however sent to Gmail recipients are ending up in Spam folders. It must just be my mail sends via Thunderbird that arrive at Gmail in an Inbox.

@SecretSquirrel wrote:...When you say that there's nothing we can do about this, does that statement mean that TalkTalk are no longer investigating this problem?.

No it does not.

Re: Tiscali email address

Janie191 — Sun, 25 Feb 2024 17:55:10 GMT

It is now a week since gmail started putting all tiscali emails into Spam. I've started asking all my email friends whose phone numbers I know to complain to gmail, but please can TalkTalk do something about it. It's really seriously affecting some of us.

Thanks

Janie

Re: Tiscali email address

Gondola — Sun, 25 Feb 2024 18:10:48 GMT

TalkTalk will be doing what it can to improve the sending server reputation and no doubt liaising with opposite numbers in Gmail. Sent messages are fully authenticated so Gmail ought to accept delivery and place messages in recipient Inboxes.

What do you suggest?

Re: Tiscali email address

Janie191 — Sun, 25 Feb 2024 18:17:13 GMT

Interesting that you say your Thunderbird messages are getting through. Only those of my recipients who have reset my messages as NOT spam are arriving in their Inboxes.

I really think TalkTalk need to do more!

Re: Tiscali email address

Gondola — Sun, 25 Feb 2024 19:04:44 GMT

Good for your knowledgeable recipients. Marking as Not spam is telling Gmail that your TalkTalk Mail messages need to be delivered to the Inbox not the Spam folder.

So what more should TalkTalk do?

Re: Tiscali email address

SecretSquirrel — Mon, 26 Feb 2024 07:35:25 GMT

Janie, I found that contacting Google isn't easy, but if you also have a Gmail address then you can send a message to them:

Open the Gmail webpage, click on Support (top-right icon with a question mark) -> Send feedback to Google -> Report an issue.

If we all do the same then that may expedite a resolution.

Re: Tiscali email address

SecretSquirrel — Tue, 27 Feb 2024 08:03:05 GMT

@SecretSquirrel wrote:
Janie, I found that contacting Google isn't easy, but if you also have a Gmail address then you can send a message to them:

Open the Gmail webpage, click on Support (top-right icon with a question mark) -> Send feedback to Google -> Report an issue.

If we all do the same then that may expedite a resolution.

Please ignore my advice about contacting Google because it won't help. I'm really sorry if I've wasted anyone's time.

All you can do is to ask your Gmail contacts to mark your messages as "not spam" in Gmail's webmail.

The reason that Tiscali emails are being identified as spam is because the Tiscali domain doesn't meet the newly-implemented Google/Yahoo "deliverability requirements". Google announced they were going to make those changes on October 3, 2023 and it started implementing them this month.

I discovered this by using the checker at Red Sift OnDMARK - this is the company that TalkTalk use to provide DMARC, DKIM and SPF configuration and management for Tiscali email. I entered my Tiscali email into their checker and the report that came back was mostly fine except it said that "This domain does not meet Google and Yahoo deliverability requirements". So, that is almost certainly why our emails are being identified as spam.

Ady, it's been a week now and you said you were going to return with an update for us. Do you have information about this please?

Screenshot

Re: Tiscali email address

Ady-TalkTalk — Tue, 27 Feb 2024 08:05:47 GMT

I'm afraid its still with the email team I've heard nothing back.

Ady

Re: Tiscali email address

Janie191 — Tue, 27 Feb 2024 08:50:30 GMT

I had already contacted them from my gmail address, like you suggested! I'm organising too many things at the moment, with far too many gmail addresses, whose phone numbers I don't know! It is a nightmare.

Re: Tiscali email address

Anonymous — Wed, 28 Feb 2024 12:34:13 GMT

Good afternoon,

Apologies, we're still looking into the Tiscali/Gmail issue and we've chased the team for an update now. As soon as we know more we'll post back here with an update.

Thanks

Michelle

Re: Tiscali email address

Ady-TalkTalk — Fri, 01 Mar 2024 05:54:35 GMT

Hi all, the email team have advised that the necessary changes have been made. It may take a while for the server reputation to improve, but it shouldn't be too long.

Ady

Re: Tiscali email address

Jodee1 — Tue, 12 Mar 2024 07:53:13 GMT

I too have been having problems sending emails from my tiscali address to gmail. As an older and not the most technical person I phoned Talk Talk technicL team for help but gotv other than more confused. But then I found this community chat and realised that is not just me! Can this problem be resolved? Please….

Re: Tiscali email address

Ady-TalkTalk — Tue, 12 Mar 2024 11:51:55 GMT

Hi Jodee1, its Gmail diverting legitimate mail to spam you'll need to talk to them. The email team here made sure to block the spammers a couple of weeks back.

Ady

Re: Tiscali email address

Janesbj — Wed, 13 Mar 2024 11:54:04 GMT

I am having the same problem. I've been using my tiscali address for 15+ years, problem started approx 2 weeks ago.

Re: Tiscali email address

Ady-TalkTalk — Wed, 13 Mar 2024 13:14:02 GMT

Hi Janesbj, have you contacted the team at Gmail?

Ady

Re: Tiscali email address

Janesbj — Thu, 14 Mar 2024 14:23:57 GMT

Not contacted gmail. Problem seems to be easing up, thanks

Re: Tiscali email address

Ady-TalkTalk — Mon, 18 Mar 2024 06:57:52 GMT

Thanks for letting us know.

Ady