topic Re: Email delivery issue in Email

Email delivery issue

47racer — Thu, 29 Feb 2024 10:49:25 GMT

My tiscali email using microsoft outlook will receive all incoming emails but sent emails show in the sent box but are not delivered this happens on both laptop and mobile

Re: Email delivery issue

Gondola — Thu, 29 Feb 2024 11:11:56 GMT

If you get no notification of fail to send then mail has been sent. Are you sending to Gmail addresses? We know that Gmail is dropping some TalkTalk Mail into spam folders.

Ask the recipients via another contact method to look in the Spam folder, select the tiscali message and Mark as Not spam. That will tell Gmail or other recipient mail service not to drop any more mail into the Spam folder.

Re: Email delivery issue

47racer — Thu, 29 Feb 2024 11:18:38 GMT

Happens on Gmail and most other accounts

Re: Email delivery issue

Gondola — Thu, 29 Feb 2024 11:22:53 GMT

Gmail dropping mail into spam folders is a known issue actioned by Gmail despite mail from TalkTalk being fully authenticated.

Just check via TalkTalk Mail webmail that mail sending is good.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in.