topic Re: EMAIL in Email

EMAILS

wendy3561 — Tue, 05 Mar 2024 06:43:24 GMT

Morning,

I have not been receiving emails since lunchtime yesterday. I only receive a selective few. I know for a fact that an email with my payslip attached was sent. I did an amendment on my Sainsburys order still waiting for a confirmation on that. I was live chat with talktalk last night and all I kept doing was repeating my problem. I pay to keep my email each month. Can somebody please come up with a solution.

Re: EMAILS

Ady-TalkTalk — Tue, 05 Mar 2024 07:17:08 GMT

Hi wendy3561, please add the affected sending email addresses to Private Notes in your community profile and I'll run 7 day checks to see if we can see what's being blocked and why.

Ady

Re: EMAILS

wendy3561 — Tue, 05 Mar 2024 07:22:10 GMT

sorry

how do i find private replies

Re: EMAILS

wendy3561 — Tue, 05 Mar 2024 07:30:50 GMT

I am so sorry Ady I am not technical minded and I am starting to get upset because I dont know what to do or where to go

Re: EMAILS

Ady-TalkTalk — Tue, 05 Mar 2024 07:46:35 GMT

If you'd rather send me a private message by clicking on my avatar.

Ady

EMAIL

wendy3561 — Tue, 05 Mar 2024 11:27:04 GMT

WILL SOMEBODY PLEASE HELP ME

I KNOW FOR A FACT THAT I AM MISSING SOME IMPORTANT EMAILS. THIS HAS BEEN GOING ON SINCE YESTERDAY LUNCHTIME

I HAVE TRIED SPEAKING TO TALK TALK NO JOY. SLOWLY LOOSING TEMPER AND GETTING VERY UPSET

Re: EMAIL

Gliwmaeden2 — Tue, 05 Mar 2024 14:48:04 GMT

@wendy3561, to reach Private Notes, click on your own name / avatar and then settings. There's a drop down menu from which choose Personal Information.

Towards the end of that area there is a section for Private Notes.

Add information and SAVE CHANGES.

If using Private Messaging, just click on the name, eg Ady-TalkTalk. That takes you to a profile description for the person, a list of the number of posts, solutions, likes etc.

"Send messages" is a blue button against a white background (before Profile / Activity). Click on the blue button (while signed in yourself) to reach the Private message area and post to the individual.

Re: EMAIL

Ady-TalkTalk — Wed, 06 Mar 2024 07:25:05 GMT

Hi wendy3561, I've replied to your PM.

Ady