Talk Talk webmail app upgrade

capers62 — Wed, 13 Mar 2024 22:51:23 GMT

Hi there,

At the top of the TT webmail page there was a link to "upgrade the app". As I thought this was a general upgrade which would not affect functionality, I clicked on this link but am now unable to access my emails, and received the following error message:

Error
Some mandatory configuration could not be loaded.

If I have inadvertently signed up to TT Mail Plus or some other service, this was never the intention.

I was quite happy for things to continue as they were using a single mailbox.

Please can you clarify what has happened and advise regarding the process of removing any upgrade.

Many thanks,

Andy

Re: Talk Talk webmail app upgrade

Gondola — Thu, 14 Mar 2024 07:36:59 GMT

Hi @capers62

The update yesterday was a Calendar feature update by the TalkTalk Mail platform operator Open Xchange.

The Updates information is via the Menu (cog icon - desktop browser). There's no uninstall required. A new sign in to the mailbox should fix the transient platform error.

If an error persists then clear the browser cache and cookies and sign in once more.

topic Talk Talk webmail app upgrade in Email

Talk Talk webmail app upgrade

Re: Talk Talk webmail app upgrade