topic Re: tiscali email fail on New Outlook in Email

tiscali email fail on New Outlook

GBy123 — Fri, 15 Mar 2024 17:11:29 GMT

There is another post about this and a possible solution but here goes.

I am using New Outlook (Microsoft just changed me to it several weeks ago and I have stuck with it). It has been working until yesterday (previously posted about this). tiscali emails are not received and the sent ones go into the drafts folder and I get a message trying to send, try later - but they do not go). tiscali works on Webmail and also on my tablet (gmail). I use imap settings. It appears that something went wrong yesterday with New Outlook.

I saw from the other post that you are suggest checking the account settings - removing Outlook and putting it back. I have not tried anything yet. My set up is as follows:

I am using a pc with Windows 10, up to date. I have a main 'Live' email address that is, I assume Outlook, but is it the New Outlook now, I think this is my primary account. I have a tiscali email which is shown below the Live email - with inbox,sent,deleted etc. etc. I use the tiscali 99% of the time. I had to have a 'Live' address to set up Microsoft account. if I recall I could change ports etc. in the manage accounts section. Now I cannot access that (as explained by you). I can manage the tiscali one which at the moment is:

imap. tiscali.co.uk

Port 993

Secure SSL/TLS

SMTP config:

smtp tiscali.co.uk

Port 587

Secure Com type - StartTLS

What I want to know is - if I remove and add back the 'Live' (outlook.com) one as instructed, do I have to change anything on my tiscali one .... How do they interact? Whenever I look at other settings everything seems to point to the 'Live' one and do not apply to tiscali (e.g. rules says inbox rules not supported).

I am utterly confused by it all. I have sent myself mail (tiscali) and it just gets stuck in drafts. As I said, it all works everywhere else! If I remove outlook and add back, will that change to New Outlook? Or is it still Outlook .com.

I am sure there are other people with a similar problem(or will be when they are put on New Outlook) and I was not surprised when tiscali failed - just really fed up.

If anyone can help, thank you very much.

Re: tiscali email fail on New Outlook

Mancini — Fri, 15 Mar 2024 18:01:36 GMT

I have the exact same problem. Always a problem with Outlook and Talk Talk. I'm a Tiscali user.

Re: tiscali email fail on New Outlook

Gondola — Fri, 15 Mar 2024 19:50:14 GMT

Outlook.com is Microsoft webmail.

Outlook for Windows or New Outlook is an IMAP email client replacing the email client Windows Mail.

The Outlook for Windows settings for your TalkTalk Mail tiscali email address are incorrect. To get the authorised settings installed you need to Remove the tiscali email account from Outlook for Windows and set it up afresh. You do not need to remove and reinstate any other email account.

Re: tiscali email fail on New Outlook

Gondola — Fri, 15 Mar 2024 20:34:48 GMT

OK. I can now replicate the issue with Outlook for Windows (New Outlook) and yes I agree it has stopped sending and receiving. No mail flowing either way and new mail messages just going to Drafts.

I've tried reverting to Windows Mail. No go.

Tested with Thunderbird and that's working perfectly normally with TalkTalk Mail.

My advice then, not yet knowing exactly how Outlook for Windows broke, is to abandon the product and revert to Thunderbird or BlueMail Desktop email client.

Re: tiscali email fail on New Outlook

GBy123 — Sat, 16 Mar 2024 16:06:01 GMT

Understand about Outlook. Think I understand that I have to remove tiscali email and set it up afresh. Can you please confirm what I have to put in for that:

I do recall having the tiscali settings as they are now put in by the person who set up my computer a while back . I know I had changed them myself to the talktalk one a before. I am losing the plot, but then I expect others are too.

I have since seen your other answer saying you have replicated the issue and could not solve it. Suggesting I revert to thunderbird - I have never used and do not want to use, Thunderbird. I am even more confused than ever, but do I assume that nothing will work to get this sorted for us - Microsoft is the pits.

Re: tiscali email fail on New Outlook

Gondola — Sat, 16 Mar 2024 16:43:00 GMT

Unfortunately with New Outlook in an unusable state not connecting to the TalkTalk servers you'll not be able to set up a new TalkTalk Mail account.

Noted that you don't want to use Thunderbird which is a full feature email client supported by Mozilla the developers of the Firefox Internet browser.

Re: tiscali email fail on New Outlook

Woodster2 — Sat, 16 Mar 2024 17:55:49 GMT

Same here. Outlook (new) with any talktalk.net email address I try gets the exact behaviour described above. Sent emails stuck in the Drafts folder unable to be sent. No emails are received. Don't know if the problem is with Outlook or TalkTalk. I'll go and get Thunderbird until it gets fixed.

Re: tiscali email fail on New Outlook

Gondola — Sat, 16 Mar 2024 18:26:05 GMT

Ah, @Woodster2 a sensible plan and a workaround that will give you a free email client that's worth staying with and supporting if you feel inclined.

Re: tiscali email fail on New Outlook

barnettr — Sun, 17 Mar 2024 22:27:01 GMT

I'm following this as I have had the same symptoms with my talktalk email since Weds.

No new emails showing on new outlook in Windows 11 yet I see new emails in my talktalk email app.

Could you post a link to the "other topic " you mentioned at the start please.

Re: tiscali email fail on New Outlook

Ady-TalkTalk — Mon, 18 Mar 2024 08:29:46 GMT

Hi all, please provide the version and rev of Outlook that you're having problems with.

Ady

Re: tiscali email fail on New Outlook

Ady-TalkTalk — Mon, 18 Mar 2024 11:02:12 GMT

We've done some testing this morning and can't replicate the issue. If you can confirm the OS, Outlook version/revision and if possible the send and receive address. You're welcome to send it to me in a Personal Message.

Ady

Re: tiscali email fail on New Outlook

Gondola — Mon, 18 Mar 2024 11:24:47 GMT

Hi @Ady-TalkTalk

Are they testing Outlook for Windows? aka New Outlook, the replacement for Windows Mail.

Version 1.2024.306.400

Re: tiscali email fail on New Outlook

BertH — Mon, 18 Mar 2024 13:29:43 GMT

Hi All,

I too am having the same issue with the new Outlook, for me in Win11, it has stopped receiving any new emails since Wed 13th March.

I reverted back to Windows Mail (via the toggle switch top right) and emails are now getting through ok.

I switched back to Outlook today to see if there has been any change but still no e-mails in the inbox after Wed.

Searching the web for this issue has not helped as Outlook has many versions and problems, so I'm not clear if it is an Outlook issue or one of settings with TalkTalk.

For Info I am using the Outlook App Version: 1.2024.306.400 in Windows 11 Pro 23H2.

Any help would be appreciated.

Re: tiscali email fail on New Outlook

Ady-TalkTalk — Tue, 19 Mar 2024 07:32:05 GMT

Hi both, thanks for the additional information. I've passed it on.

Ady

Re: tiscali email fail on New Outlook

barnettr — Wed, 27 Mar 2024 21:47:04 GMT

Hi Ady

I've heard nothing for a week and my email client still doesn't work.

I've provided you with the version of outlook, which is

Version

You have Microsoft Outlook Version 1.2024.313.100 (Production).

Client Version is 20240308003.14 .

Settings I currently have in Outlook are:-

IMAP configurationHostname

imap.talktalk.net

Port

993

Secure connection type

SSL / TLS (recommended)

SMTP configurationHostname

smtp.talktalk.net

Port

587

Secure connection type

StartTLS

These settings have been working fine since I bought the laptop in November. They stopped working around a week ago when I originally contacted you.

Please could you let me know what's going on? - do I need to raise a new request about this? Do my above settings look right?

I've seen several other posts by others with the same issue which suggests this is a wider issue.

If my email client is not working with talktalk then I'll have no choice but to leave to another provider.

Regards

Roger

Re: tiscali email fail on New Outlook

Gondola — Wed, 27 Mar 2024 23:32:43 GMT

Well member barnettr

Your email client settings will work perfectly with other email clients like Thunderbird, for example. This proves conclusively that there's nothing wrong with TalkTalk Mail. TalkTalk Mail webmail will also keep you in touch just via a browser login.

Windows Mail, the email client that is being replaced by New Outlook also continues to work with TalkTalk Mail. Again demonstrating that tried and tested software will work with TalkTalk Mail.

Microsoft say that New Outlook is still in development and right now that new software that's still being developed by Microsoft has stopped working with and currently does not work with TalkTalk Mail.

Re: tiscali email fail on New Outlook

GBy123 — Thu, 28 Mar 2024 12:53:46 GMT

Hello again. sorry I have no idea who I should reply to - I started post but am replying to what I think is the latest reply.

Anyway. I understand that New Outlook email does not work with Microsoft and TalkTalk(tiscali) (since 13th March) Email works with Talktalk webmail so as far as they are concerned it is all fine..... hm. While the issue is fixed I can access mail on my tablet (gmail) and also using Webmail. This is really clunky and very inconvenient but at least I can use it. What I would like to know is:

I realise that as far as Talktalk is concerned it is Microsoft's problem but do you have any update on this matter. Are we poor users likely to hear from anyone that it is being/has been sorted and if so, how? I am concerned that there is very little publicity about this and almost nil from Microsoft. All we get is that New Outlook is in development and does not work with TalkTalk.

Can you give me (and all others in the same boat) an idea of what is happening (if anything) and how we will know when it is sorted. Will we get an email (ha ha).

Incidentally, I have not removed and tried to re-add my tiscali account because I saw others had tried and then could not add the account back and other problems. I assume having the wrong settings could be a security issue, but hope that they do not cause problems as and when this current issue is fixed.

Totally and utterly confused by the whole thing.

Update request on New Outlook not connecting to talktalk/tiscali -

GBy123 — Sat, 30 Mar 2024 17:39:57 GMT

How many people are affected by the problem with New Outlook not working with TalkTalk/tiscali mail (since 13th March). Are we likely to get an update from anyone? Microsoft has a lot to answer for on this but they are keeping their heads down (as usual). Why isn't there more about this on the internet - it is extremely unsatisfactory just finding email does not work and just being told 'no it won't' - use something else', (only after using TalkTalk Community). This matter has been going on for over two weeks now - it is obviously at the bottom of Microsoft's list of things to do - but PLEASE CAN WE HAVE SOME SORT OF UPDATE - do we just wait and see if it all suddenly starts to work again by constantly checking.

Personally I never asked to be put on New Outlook, then I was put back to Mail a few days later, then a couple of weeks later was put on New Outlook, which worked until 13th March (after Patch Tuesday - is this a coincidence). I realise this has to wait for Microsoft and TalkTalk to deal with between them, but it is incredibly frustrating for us poor users.

Re: Update request on New Outlook not connecting to talktalk/tiscali -

Ady-TalkTalk — Mon, 01 Apr 2024 08:15:41 GMT

Hi GBy123, I'm afraid we have no influence over Microsoft. They've admitted its down to them so its a case of them updating their product.

Ady

Re: tiscali email fail on New Outlook

Numar — Tue, 02 Apr 2024 15:28:09 GMT

Having the same issues with new outlook, it was working upto the 13th then nothing. I had to remove my gmail accounts and set them back up easy 2 min job.

Talktalk will not set up as a imap email account it just keeps saying "something went wrong with this account setup. Try again or use a different account"

Why is TalkTalk such a pain to use with outlook. if this carries on I`m bunning my Talktalk for good.