topic Re: My emails still going to peoples spam in Email

My emails still going to peoples spam

Wma1234 — Mon, 18 Mar 2024 10:04:57 GMT

My emails are still going to peoples spam

Re: My emails still going to peoples spam

Gondola — Mon, 18 Mar 2024 10:15:53 GMT

Is this Gmail spam only? And you know this because the recipients have told you. Please ask the recipients to look in their Spam folder, select your email and mark it as Not spam. This will tell the mail service not to put your email in the Spam folder and to deliver it to the Inbox as it should be.

Re: My emails still going to peoples spam

Wma1234 — Mon, 18 Mar 2024 11:30:10 GMT

Yes ive asked people to look as they have said not received my email when i have contacted them to see why they havent responded

I have not realised this was happening till recently

i think im going to have to change my email address as i cant be sending emails not knowing if people have received them or not ?

Re: My emails still going to peoples spam

Gondola — Mon, 18 Mar 2024 11:39:07 GMT

If you don't get a bounceback mail delivery notification telling you the delivery has failed then the delivery of fully authenticated mail from TalkTalk will have been made to the recipient mail service.

What that mail service then does is out of TalkTalk's control. Gmail, for example, has a new policy that will dump mail into Spam folders without even checking for spam if more than 3 in 1000 messages from any mail service are marked as spam by recipients. If those recipients mark your mail as Not spam then it'll get delivered to the Inbox.

Noted that you're going to change your email address. That of course is an option.

Re: My emails still going to peoples spam

Wma1234 — Mon, 18 Mar 2024 12:57:31 GMT

Not sure how you can get a message to everyone to do that when my emails are going into spam

Re: My emails still going to peoples spam

Gondola — Mon, 18 Mar 2024 13:02:50 GMT

You know their email addresses. So you can contact them using the new email address you are going to change to.

Re: My emails still going to peoples spam

Wma1234 — Mon, 18 Mar 2024 13:49:21 GMT

I am only setting up a new email address because tiscali cant sort it you have said ….ive been with tiscali many years

very disapointing that u cant resolve this issue

Re: My emails still going to peoples spam

Gondola — Mon, 18 Mar 2024 13:54:27 GMT

We understand here on Community that the Talk Talk Mail team have done what they can. They do not have an ability to override a Gmail policy decision.

Frankly I think it's a two faced policy given that Gmail accounts have been responsible for a tidal wave of spam hitting the TalkTalk network.

Re: My emails still going to peoples spam

Johnian — Mon, 18 Mar 2024 14:34:21 GMT

Does this apply to tiscali accounts only or tlktalk.net as well?

Re: My emails still going to peoples spam

Gondola — Mon, 18 Mar 2024 17:20:51 GMT

Any incoming mail to Gmail is subject to the same Gmail policy. That includes talktalk.net.