topic Re: Not receiving emails from a specific person in Email

Not receiving emails from a specific person

Debbie1964 — Sun, 17 Mar 2024 10:25:57 GMT

Hi I'm not receiving regular emails sent from my my golf club via ig. Had all been coming through fine until last week when seeming stopped for no apparent reason. Checked with the sender and they are being sent and show on the system as "unread". I have been through all the folders and cannot find them anywhere. I can't seem to see if I have a "blocked" list of senders. Please can you help and release them so they get delivered to my inbox? Sender: noreply@intelligentgolf.co.uk

Please advise.

Re: Not receiving emails from a specific person

Gondola — Sun, 17 Mar 2024 10:38:34 GMT

I cannot see any obvious reason for TalkTalk to drop mail from intelligentgolf.co.uk as there's no blacklisting by the usual agencies and mail sending authentication is in place.

You asked about 'blocked senders' so this would be in the Rules section of TalkTalk Mail. I'll show you how to check and carry out a self check of the mailbox and TalkTalk Support will pick up from Monday onwards.

For TalkTalk Support include in your Community Profile, Personal Information (here):

Your name, current home 'phone number. An alternative (mobile preferred) contact number.
Full address with postcode (Location)
Scroll down to Private notes to add email address(es), notes and references etc
After checking and updating, Save changes

Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.

Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.

Select the New email button to compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent folder and arrives and stays in the Inbox.

Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.

Select the Main settings menu cog icon  top right on the blue header
Select All settings
Select Mail and scroll down to Rules
Select the chevron icon > to see all defined Rules
If there's no rule defined, that's perfect
To delete a Filter rule including any Auto forward
select the X icon to the right of the rule
The icon background will turn red X
To confirm you really want to delete this Filter rule
Select the blue Delete button

Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox.

Re: Not receiving emails from a specific person

Debbie1964 — Thu, 21 Mar 2024 08:57:27 GMT

None of the above had helped/worked. All ad it should be but still not receiving the message.

Re: Not receiving emails from a specific person

Gondola — Thu, 21 Mar 2024 09:21:08 GMT

OK, so you've checked your mailbox and the checks that I've outlined show you that it's working correctly.

Have you been in touch with your golf club to report the issue? The reason I ask is that Intelligent Golf Limited appears to now be trading as Clearcourse Events & Leisure Limited. Although the mail systems still appear to be set up for Intelligentgolf it's possible they've made some changes.

The workaround is to give your golf club a different email address to use.

Re: Not receiving emails from a specific person

Ady-TalkTalk — Fri, 22 Mar 2024 06:59:03 GMT

I've run the 7 day scan for inteliigent golf and there's quite a few incoming mails but none blocked. Just a quick example of what we've received. "Course closed. Inner 9 only please carry if you can. "

Ady