topic Re: New outlook and talktalk in Email

New outlook and talktalk

ClareB8 — Mon, 18 Mar 2024 15:10:39 GMT

I have downloaded new outlook on to my laptop and it was all working fine but now emails are not sending but are staying in the Drafts folder. I have checked my settings and these all look ok other than the host name is showing as imap.talktalk.net and not as mail.talktalk.net. When I go to manage the email account, there does not seem to be a way to amend the settings. All help gratefully received!

Re: New outlook and talktalk

Gondola — Mon, 18 Mar 2024 17:53:00 GMT

Outlook for Windows aka New Outlook is not currently functioning with TalkTalk Mail. Microsoft do not allow settings to be changed.

I see that Microsoft advice to another member is "New Outlook is still under development...won't be able to use Tiscali/TalkTalk email through it. So either buy Microsoft 365 in order to get the old Outlook, or just use TalkTalk webmail."

You can of course use TalkTalk Mail webmail but you can use alternative email clients like Thunderbird or BlueMail and I have used both of these.

Re: New outlook and talktalk

ClareB8 — Mon, 18 Mar 2024 18:18:30 GMT

I have reverted to old outlook and everything seems to be working. How very irritating though that Microsoft have something that doesn’t yet work with talktalk!

Re: New outlook and talktalk

Ady-TalkTalk — Tue, 19 Mar 2024 08:51:53 GMT

Yeah you'd think they'd have tested their newly developed products properly before launch. I'm sure they'll get the fault in the new version fixed soon.

Ady

Re: New outlook and talktalk

TalkDontTalk — Thu, 21 Mar 2024 11:47:47 GMT

I have the same problem after installing 'New' Outlook with Office 2021 and Windows 11.

Its clear from the MS website that new outlook does not work with talktalk accounts!!!!

It was easily fixed by closing new outlook and opening 'outlook', which is still there, you just have to look for it....

Email set up perfectly within a couple of minutes using my previous talktalk account settings and password and now fully working!

So, the answer is - don't use New Outlook!

Re: New outlook and talktalk

Ady-TalkTalk — Thu, 21 Mar 2024 12:11:59 GMT

Thanks for your post TDT.

Ady

Re: New outlook and talktalk

ClareB8 — Thu, 21 Mar 2024 14:02:43 GMT

Interestingly, I did go back to using outlook (rather than new outlook) and it was working fine but now it’s not and all my sub folders have disappeared! I’ll delete my account in outlook and start again and check the settings so hopefully I’ll get there but it’s been VERY frustrating!

Re: New outlook and talktalk

ClareB8 — Thu, 21 Mar 2024 15:15:44 GMT

Ade, I have deleted my email account and tried to re add it but it’s having none of it. Can you assist please? Thank you for your assistance.

Re: New outlook and talktalk

TWH0857 — Thu, 21 Mar 2024 16:16:55 GMT

My wife is suffering from the same issue on her laptop!

Can you update the post with the input and output server details as we've been trying since this morning to get her email address hooked up again in Outlook. We get connected but no new emails are being delivered?????

we currently have the following configured:-

Input

server imap.talktalk.net

Port 993

Security SSL/TLS

output

Server smtp.talktalk.net

Port 587

Security SSL/TLS

Re: New outlook and talktalk

Gondola — Thu, 21 Mar 2024 17:59:43 GMT

I refer the honourable member @TWH0857 to the answer I gave three days ago that New Outlook (aka Outlook for Windows) is not functioning. The honourable member is not using the recommended server settings for TalkTalk Mail but that's not the issue.

Re: New outlook and talktalk

TalkDontTalk — Fri, 22 Mar 2024 09:10:34 GMT

Gondola is right, the problen is 'New' Outlook doesnt work with TalkTalk etc. so the original old outlook needs to be located on your PC / laptop and used.

My working settings are (as per TalkTalk setup guide):

email address

Password

mail.talktalk.net

993

SSL/TLS

require login with secure password authentication (SPA)

smtp.talktalk.net

587

STARTTLS

My outgoing (SMTP) server requires authentication

Use same settings as my incomming mail server.

Hope this helps!

Re: New outlook and talktalk

Gondola — Fri, 22 Mar 2024 09:45:47 GMT

Re: Conventional Outlook software setup e.g Outlook 2016 -2021.

TalkTalk does not support secure password authentication (SPA) so just to clarify this should not be ticked.

What should be ticked is My outgoing server requires authentication. The authentication is with the normal password.

Re: New outlook and talktalk

ClareB8 — Fri, 22 Mar 2024 11:20:45 GMT

Hi there, can you help with my post above. I went back to old outlook and added in my account and everything was fine but then it wasn’t…my folders disappeared and it stopped sending. So I deleted my talktalk email account and tried to start again but it’s not letting me add the account now! Can you assist?

Re: New outlook and talktalk

Gondola — Fri, 22 Mar 2024 11:59:43 GMT

Outlook 365 (and Outlook 2016 - 2021) supports secure mail and to update go via the Advanced setup settings of an email profile, as in this example for Windows 10 or 11.

Select the Windows icon bottom left
Select the Settings cog icon
Select Accounts
Select Email & Accounts and for a first time setup select Add Account and enter the settings in the table
Or select the email account
Select Change account or double click on the email account

At that point on your device you ought to see the Outlook setup to enter the TalkTalk Mail server settings: NB All talktalk domains use the exact same IMAP secure settings.

Supported Outlook 365 settings for IMAP email accounts are:

Account Type	IMAP secure
Username	Full TalkTalk email address
Password	TalkTalk email password
Incoming mail server	mail.talktalk.net
Incoming Port (IMAP)	993
Incoming Connection Security	SSL/TLS
Outgoing mail server	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS
My Outgoing Server Requires Authentication	Yes
Authentication Method	Normal Password (Not SPA)

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

Re: New outlook and talktalk

ClareB8 — Fri, 22 Mar 2024 15:32:51 GMT

My husband and I can access our emails on our phones and iPads but not on the laptop which we share. I have tried your suggestion above but it hasn’t worked so I have removed my email account and re added it but when I get to “Talktalk account settings”, the “Change mailbox sync settings” is greyed out and can’t be changed. What else can we do?!

Re: New outlook and talktalk

ClareB8 — Fri, 22 Mar 2024 15:38:12 GMT

fyi on our laptop, my husband’s outlook email account is working fine but his talktalk one isn’t and I can’t re add my talktalk account. So it’s definitely a talktalk email issue…

Re: New outlook and talktalk

Gondola — Fri, 22 Mar 2024 15:48:35 GMT

Change mailbox sync settings is NOT associated with Outlook. That's a setup for Windows Mail.

Do you have Outlook 365 (or Outlook 2016 - 2021) installed on the laptop?

Re: New outlook and talktalk

ClareB8 — Fri, 22 Mar 2024 15:59:19 GMT

I have Microsoft 365 installed on my laptop.

Re: New outlook and talktalk

TWH0857 — Fri, 22 Mar 2024 16:19:11 GMT

No idea what she has done but she has configured her Outlook account as pop3 but she is able to send/receive emails so she is happy!!!

Re: New outlook and talktalk

ClareB8 — Mon, 25 Mar 2024 13:12:33 GMT

Have you got advice on how to get this sorted? Thank you!